Social Media Executive at Sweet Sensation

• We are looking for a data-driven Customer Experience (CX) Analyst to support customer experience improvement across our QSR/retail operations. This role focuses on analyzing customer feedback, mapping customer journeys, tracking CX KPIs, and delivering insights that improve service quality, loyalty, and repeat patronage.

Key Focus Areas:

• Customer feedback & VOC analysis (surveys, CRM, care interactions)
• Customer journey mapping & friction-point identification
• CX dashboards & reporting (Excel, Power BI / Tableau)
• Competitor CX benchmarking & loyalty insights
• Cross-functional collaboration with Marketing & Customer Care

Requirements:

• Bachelor’s degree in Marketing, Business, Social Sciences, or related field
• 2–4 years’ experience in CX, customer insights, or data analysis roles
• Strong analytical, reporting, and communication skills
• Customer-centric mindset