Site Enhancement Officer at American University of Nigeria (AUN)

Job Description

• Under the supervision of the Site Backstop, the Site Enhancement Officer shall be based in the health facility and serve as a point of contact for all project-level activities in the health facility.
• S/he will work with the ART Coordinator to support the service providers to deliver optimal user experience for clients receiving care and treatment in the facility.
• The duties shall include but not limited to supporting the ART Coordinator in supervising the adhoc personnel, attending to inquiries/complaints, and facilitating access to services for clients and program support whilst demonstrating knowledge in contextual and cultural issues relevant to communication and relationship management in accordance with the policies and procedures of the ACEBAY Project.
• The Site Enhancement Officer coordinate ART, PMTCT, TB/HIV, CaCx, GBV, COVID-19, and other related activities at the facility.
• Represent the health facility at the daily situation room meetings, weekly project review meetings, and other relevant meetings, and coordinate the participation of other personnel (especially facility staff) in these meetings.
• Coordinate the submission of daily, weekly, and monthly reports (DHIS and LAMIS files, including RADET files, PrEP reports, TB reports, COVID-19 reports, etc.) to the state.
• Ensure post-clinic reviews are conducted daily and used to drive project implementation.
• Be responsible for sustaining a hub-and-spoke relationship between the health facility and community structures for reporting, commodity supply and improving ownership, sustainability, and resilience of the implementation.
• Be responsible for galvanizing all facility efforts to meet project expectations in target achievement and quality of care including viral load coverage, client continuity in care, back-to-care efforts, etc.
• Coordinate, collate and share relevant documents to necessitate prompt settlement of financial claims for the facility, including timesheets, reimbursement for incidentals, etc. Maintain an inventory system that adequately forecasts and requests for commodities to prevent stock-out in the health facility
• Coordinate the implementation of recommendations from quality improvement teams (e.g., CQI teams, Therapeutic/Switch committees, etc.)
• Provide regular feedback to the ACEBAY site backstop and project head office supervisor on activities within the health facility.
• Adhere to professional ethics and abide by AHNI’s code of conduct and other regulations guiding personnel activities and any other duties as assigned or delegated by the supervisor.

Requirements for the position:

• BSc. or MBBS/BNS/RN/RM/CHO/SCHEW or Health-related qualification with 1-3 years’ post-qualification experience in managing comprehensive TB and HIV programs in resource-constrained settings.
• Experience in a similar position is an added advantage
• S/he must reside within the LGA where s/he is applying to work
• Familiarity with the use of information and communication tools.
• Knowledge about the operating environment i.e. Borno, Adamawa and Yobe States (The BAY State).
• Knowledge of the Nigerian clinical setting, including government and non-government settings.
• Sensitivity to cultural differences and understanding of the social, political, and ethical issues surrounding HIV infections.
• Well-developed computer skills