Showroom Sales Manager at Ascentech Services Limited

Position Overview

• The Showroom Sales Manager will oversee the daily operations of the furniture and stationery showroom, ensuring optimal sales performance, excellent customer service, and efficient stock management.
• The ideal candidate will be a dynamic leader with strong sales and operational experience, capable of driving revenue growth, maintaining high visual merchandising standards, and managing a motivated sales team.

Key Responsibilities
Sales & Business Development:

• Achieve monthly and quarterly sales targets for both furniture and stationery product categories.
• Develop and implement strategies to attract new customers and retain existing clients.
• Monitor competitor activities and recommend pricing or promotional adjustments.
• Prepare and present periodic sales performance reports to management.

Customer Service:

• Ensure customers receive professional, prompt, and friendly service at all times.
• Handle customer inquiries, complaints, and after-sales support efficiently.
• Build and maintain strong relationships with corporate and walk-in clients to encourage repeat business.

Showroom Operations:

• Maintain showroom cleanliness, organization, and visual merchandising standards.
• Oversee daily opening and closing procedures to ensure operational readiness.
• Ensure price tags, product descriptions, and displays are accurate and up to date.
• Coordinate with suppliers for timely deliveries and quality checks of products.

Inventory & Stock Management:

• Monitor stock levels and coordinate with procurement to avoid shortages or overstocking.
• Ensure proper storage, handling, and display of all products.
• Conduct regular stock counts and reconcile discrepancies with inventory records.

Team Leadership:

• Supervise, train, and motivate showroom sales staff to achieve individual and team targets.
• Conduct performance reviews and identify training and development needs.
• Develop staff work schedules and ensure adequate staffing during peak hours.

Administration & Reporting:

• Maintain accurate sales, expense, and customer records.
• Provide weekly and monthly operational updates to management.
• Manage petty cash and ensure financial transactions comply with company policies.

Requirements

• Bachelor’s Degree in Business Administration, Marketing, or a related field (preferred).
• Minimum 3 – 5 years of experience in retail sales or showroom management, preferably in furniture, stationery, or related sectors.
• Strong sales and negotiation skills.
• Excellent communication and interpersonal skills.
• Proficiency in Microsoft Office (Excel, Word, PowerPoint) and basic POS/inventory systems.
• Strong leadership and people management abilities.
• Attention to detail and strong organizational skills.
• Ability to work a flexible schedule, including weekends and public holidays.