Showroom Manager at Bold & Timeless (BT)

POSITION OVERVIEW

As the first face of Bold & Timeless (BT), the Showroom Manager is responsible for delivering exceptional client experiences, driving in-store sales, and ensuring smooth order processing. This is a multi-functional role suited to a proactive, well-organized professional who can manage daily operations, liaise with production, and uphold the brand’s bold yet timeless spirit.

KEY RESPONSIBILITIES

Showroom Operations

• Welcome clients with grace, professionalism, and deep product knowledge
• Provide styling support and guide clients through made-to-order processes
• Maintain visual standards, ensure displays and mannequins are on-brand
• Track daily footfall, sales, and popular inquiries

Customer Service & Sales

• Handle in-store and phone inquiries, resolve customer concerns promptly
• Use BT’s standard scripts and brand voice in all client communication
• Upsell accessories or upgrades where relevant
• Collect client feedback to inform showroom strategy

Order Management & Coordination

• Enter and track customer orders accurately using the internal WIP tracker
• Coordinate with the production team for timelines, dispatches, and rush orders
• Notify customers about production updates and pick-up/delivery schedules

Inventory & Records

• Monitor in-store samples, fabric swatches, and packaging materials
• Keep daily logs for sales, pending orders, rush requests, and customer preferences
• Alert management when low-stock thresholds are reached

PERFORMANCE METRICS (KPIs)

• Daily client satisfaction rate (target: ≥ 90%)
• Order accuracy and timeliness (target: ≥ 95% on-time delivery)
• Monthly in-store sales revenue (target: ₦2m–₦5m)
• Showroom shrinkage: 0% loss/damage tolerance

QUALIFICATIONS & SKILLS

• Minimum 3 years of experience in retail, hospitality, or luxury fashion
• Exceptional communication, emotional intelligence, and conflict resolution skills
• Proficiency in basic inventory systems or POS apps (Loyverse, Vend, or similar)
• Organized, stylish, confident, and aligned with BT’s brand values
• Comfortable multitasking and handling both customers and backend duties

BONUS IF YOU HAVE

• Personal interest in fashion or styling
• Familiarity with custom clothing or made-to-order systems
• Experience managing sales performance or small teams

WHAT YOU GET

• Join a visionary brand redefining African fashion with global-class standards
• Opportunity for promotion into a showroom cluster lead as the brand grows
• Commission bonuses and staff wardrobe discounts
• Training support and creative exposure in a fast-growing startup culture