Shop Floor Attendant at MINISO Lifestyle Nigeria Limited

Job Responsibilities
Cashier Service:

• Receive cash from customers and create receipts on the system.
• Ensure physical cash tallies to total receipts list daily, before transfer of cash and sales records to the Store Supervisor.
• Engage customers in a bid to Cross Sell Miniso Product.
• Take records of all customer inquiries and complaints.
• Keep duplicate receipts and records of all sales and cash transactions.

Customer Service:

• Serve as the first line customer interface and company representative. Consequently; must endeavour to always be courteous when relating with customers irrespective of the situation or aggravation.
• Make a detailed enquiry of the customers’ demands before making and recommendations to the customer.
• Must be attentive to customers’ complaints and questions, providing detailed information on the functionality of Miniso Products.

Loss Prevention & Security:

• Ensure all security policies and protocols are adhered to.
• Closely monitor the activities of all customers and other staff members to avoid theft.
• Ask to see customer receipts and purchased items, so as to ensure the purchased items on the receipt tally with the number of items in the customer carrier bag.
• Ensure that customers who place their bags in our custody when entering the store receive their bags in the same state, when exiting the store.

Product Restock and Display:

• Ensure products are properly displayed on the shelves.
• Accurate receipt and confirmation of goods delivered from the warehouse.
• Ensure cleanliness of the store and products.

Requirements

• Minimum of O’level or OND certificate.
• Should live in close proximity to the job location.
• Minimum of one-year work experience in a retail store.
• Computer Savvy.
• Good work ethics with a high level of integrity.
• Excellent Customer Service Skills.
• Good Problem-Solving Skills.
• Strong Interpersonal Skills.
• Excellent Numeric Skills.
• Good Oral & Written Communication Skills.