Shop Assistant at Oolu Solar

Responsibilities
Shop Management:

• Ensure customer satisfaction and provide professional customer support to all walk-ins.
• Keep the store tidy and clean, this includes cleaning, mopping, etc.
• Ensure the safety and security of all the company’s assets; stock, display products, computers, phones, fans, furniture, etc., within the store.
• Control all access in and out of the store.
• Keep up to date with special promotions and put up corresponding displays.
• Maintain receipts, records, and withdrawals of the stock/retail point.
• Ensure all statutory and obligatory payments are made on time: local government levies, security, waste management, maintenance, etc.
• Prepare and disseminate all required reports on a daily/weekly/monthly basis to relevant parties/departments
• Source for minor consumables which are not provided by the HQ, in line with the guidelines provided by the supply-chain department.
• Oversee the work of any contractors and suppliers working within the store.
• Ensure full compliance with health and safety guidelines within the store.
• Collect payments from customers (Cash, POS, USSD, etc) and ensure all cash payments are deposited in the bank at the end of the day.

Customer Management:

• Handle all walk-in customer inquiries and complaints.
• Maintain a positive, empathetic, and professional attitude toward customers at all times.
• Ensure all customer problems/issues are escalated to the appropriate function in a timely manner.
• Provide customers with information about Oolu products, payment plans & options.
• Perform demos of all products for walk-in customers.
• Gather information to accurately identify the customer’s solar needs and pass it on to the field team.
• Seize opportunities to sell and upsell products when they arise.

Stock Management:

• Carry out daily/weekly/monthly stock and inventory activities
• Deal with replacement issues.
• Receive stocks from HQ and distribute them to the field team in line with agreed levels of stock that can be held at each level in field teams.
• Reconcile stocks before general monthly reconciliation with the Supply chain team.
• Monitor stock reorder levels and request for stocks as and when required.
• Balance stock registers(Hub) with physical stock.
• Ensure full compliance with stock control and management as provided by the supply chain team.

Sales Support:

• Provide sales support to the field team in terms of activations, after-sales, etc.
• Generate potential leads for new sales and share them with the field team.
• Coordinate with field agents to relay information collected at the level of partners and other general information.
• Follow up with agents to ensure all issues, faults, etc are ticketed and all tickets are closed upon completion of tasks.
• Follow up with agents with lamps in the repossession bucket and outstanding repairs.

Requirement

• Candidates should possess an FSLC / OND qualification.