Shift Operator at ETC Workforce Services Limited

Role Purpose

• We are seeking a proactive and detail-oriented Shift Operator to support customer issue resolution and operational compliance.
• This role is vital to ensuring timely escalation of complaints, adherence to service standards, and efficient use of collaborative tools in a dynamic work environment.

Key Responsibilities

• Escalate customer issues within 24 hours to the appropriate unit and ensure accurate customer data is captured failure to do so constitutes a fatal error.
• Maintain 100% work productivity through a positive attitude and strong work ethics.
• Adhere strictly to Standard Operating Procedures (SOPs).
• Comply with Appearance Standards (Corporate, Business Smart/Casual, and Presentable).
• Maintain a clean, organized, and clutter-free workspace in line with Ambience Standards.
• Utilize Share Portal, Work Force, and collaborative tools efficiently to resolve customer complaints.
• Support operational excellence through consistent documentation and reporting.

Minimum Requirements

• Bachelor’s degree or HND in a relevant field.
• 0 - 3 years of experience in a similar role.
• Excellent understanding of CRM systems.
• Strong knowledge of data management and analysis.
• Proficiency in Microsoft Excel and business presentation tools.
• Age not more than 35 years.

Skills & Competencies
Technical Competencies:

• Substation planning, maintenance, and operations
• High- & Low-tension network management
• Safety and health compliance.

Behavioural Competencies:

• Strong communication and interpersonal skills
• Problem-solving and decision-making abilities
• Resource management and business focus
• Supervisory and managerial capabilities.