SFA Assistant at Seven Up Bottling Company

Job Summary

• The SFA Assistant provides day-to-day operational support to the SFA Manager, ensuring smooth running of SFA tools, timely issue resolution, and effective communication with the sales force. This role keeps the engine running, helping the team get the most out of our sales technology and ensuring flawless execution in the field.

Job Details

Operational Support & Issue Management 

• Act as the first line of support for sales teams using SFA tools, resolving routine issues quickly or escalating to the SFA Manager when needed. 
• Monitor system usage daily, flagging non-compliance or data errors for immediate action. 
• Assist in system updates, user access management, and device readiness.

Training & Adoption Support 

• Help prepare training materials, job aids, and quick reference guides for field teams. 
• Support onboarding sessions for new hires and refresher training for existing staff. 
• Gather feedback from users to identify recurring challenges and improvement opportunities.

Reporting & Data Accuracy 

• Conduct daily checks on SFA data quality (coverage, strike rate, order capture). 
• Generate basic reports and dashboards to support sales leadership and SFA Manager reviews. 
• Ensure all key metrics are accurate and available for morning huddles and weekly scoreboards.

Collaboration & Continuous Improvement 

• Work closely with the SFA Manager to implement new features and process enhancements. 
• Act as a bridge between frontline teams and the SFA Manager, ensuring smooth communication.
• Proactively share ideas to make the tool more user-friendly and impactful in-market.

Requirements

• HND/BSC Degree
• 2-3 years of experience in sales information management within the FMCG industry
• Experience in a manufacturing or FMCG company is an added advantage. 
• Proficiency in SFA tools
• Expertise in Microsoft Office and Power BI for data analysis and reporting