Service Operations Executive at Interswitch

Department: Group Core Operations

Details

• To carry out accurate and timely delivery of routine operations services with regards to operations of products and services offered on the Interswitch Network.

Responsibilities

• Ensure delivery of accurate and timely operations service delivery for seamless Pre-processing, Real-time processing and post transaction processing activities with regards to the following services

Functional Responsibilities
Settlement Computation and Collation:

• Switched transactions settlement
• Processed transactions billing
• Services/Network billing
• Settlement Adjustment
• Settlement Representment
• Exception Investigation and resolution/escalation

File processing:

• Card Scheme clearing file processing (Mastercard, Visa, Discover, Amex, JCB etc)

Routine Report Delivery:

• Daily Settlement Reports (Details and Summaries)
• Daily Card Management Reports (Card balance, statement, Activity reports)
• Periodic Analytical reports ie  Weekly, Monthly or Quarterly (QOC, QMR, CBN Data etc)

Specialized Services:

• Airtime Stock Balance monitoring and reconciliation reporting
• Airtime Stock procurement and top up confirmation
• Agent registration
• Agency Network Virtual account top up
• Agent Details update management
• Mobile Platform Business Reversal Settlement Advice

Service Desk:

• Case Resolution

Requirements

• BSc / BEng
• 0-2 years work experience
• Relevant experience in EFT and/or Accounting systems principles is an advantage