Polaris Bank Limited is one of Nigerias leading Financial Institutions. A Systematically Important Bank (SIB) committed to promoting customer convenience and lifestyle through its wide-range of electronic banking solutions.
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Drive Implementation of customer feedback obtained across key touch points and strategically engage stakeholders to drive improvements
Implementation and monitoring of TATs across key platforms/processes. Track trends and analyse outcomes for inputs into employee Appraisal.
Monitoring of TATs across all touch point, measure and track service improvements that impact CSAT & NPS for inputs into employee appraisals and reporting- Branch & Head office Service Performance / Internal customer surveys /Branch Ambience Grid Implementation.
Preferred Skills and Experience / Requirements
Minimum of 3 years’ relevant experience
Proficiency in Microsoft Office Suite
Good writing/numeracy/ analytical and time management skills.
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