Service Manager at Moniepoint Inc.

What you’ll get to do

• Ensure the institutions policies, procedures and standards are followed according to established guidelines and make recommendations for improvements.
• Manage risk assessment of customer transactions
• Prompt investigation and resolution of disputes and process failures
• Reconcile daily, weekly and monthly transactions
• Ensure the branch operations staff adhere to the workflow process(es) that are designed by the Bank's Operations and Risk management Teams and approved by Executive Management.
• Take necessary measures to provide the needed support for smooth operations.
• Managing the branch vault and daily transactions reconciliation
• Guide and provide direct in line with the banks policies, standards and guidelines all operational aspects including distribution operations and customer service in branch
• Leadership training, coaching, development and motivation to bring out best in the branch's staff members. 

To succeed in this role, we think you should have

• Bachelor’s degree in related field
• Proven branch management experience, as a Bank Manager or similar role
• Sufficient knowledge of modern management techniques and best practices
• Experience in payments or transaction operations
• Familiarity with industry's rules and regulations
• Excellent organizational skills
• Result driven and customer focused
• Proven ability to track, measure and optimize multi-disciplined operations team, significant management experience ideally in a customer-centric role

What we can offer you

• Culture: We put our people first and prioritize the well-being of every team member. We’ve built a company where all opinions carry weight and where all voices are heard. We value and respect each other and always look out for one another. Above all, we are human.
• Learning: We have a learning and development-focused environment with an emphasis on knowledge sharing, training, and regular internal technical talks.
• Compensation: You’ll receive an attractive salary, pension, health insurance, annual bonus, plus other benefits.

What to expect in the hiring process

• A preliminary phone call with the Recruiter
• An interview with the Hiring Manager, the People Operations Manager.
• An interview with a member of our Executive team.