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  • Posted: Sep 19, 2022
    Deadline: Sep 30, 2022
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    Enov8 Solutions was established in 2018 with head office in Lagos Nigeria . We are a software development focused company with the believe that business process automation is a business challenge and should be pursued as interplay of seven business levers namely Strategy, People, Process, Metrics, Applications, Data and architecture. At Enov8 we provide IT s...
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    Service Delivery Manager

    JOB SUMMARY: Our company, Enov8 Solutions is hiring for a Service Delivery Manager to join our team.

    Key Responsibilities:

    • Acting as the integration point between customers, members of Enov8 teams and key vendors to ensure solutions delivered meet the customer’s business needs and challenges 

    • Participating with managers and engagement teams in defining, designing, costing and scheduling solutions, developing, reviewing and finalizing the implementation plan and achieving approval for medium opportunities 

    • Ensuring that Enov8 obligations under the terms of the customers’ contract are met 

    • Participating in resource planning and scheduling to ensure availability of resources for continued delivery of services in accordance with agreed timeframes and SLA’s 

    • Monitoring and reporting on the corrective action planning provided by the Delivery Teams to address non-conformance to SLA’s 

    • Managing the risk and impact of customer change requests, identifying service implications.

    • Ensuring that systems, procedures, and methodologies are in place to support outstanding service delivery 

    • Developing a deep understanding of projects to gain insights into the scope of service delivery.

    Required Background and Skills 

    • Proven experience as a Service Delivery Manager or similar role 

    • Minimum experience of 5 years  

    • Service Management or Support in a large-scale and diverse environment of incident management, escalation procedures and related disciplines  

    • Expert knowledge of ITIL disciplines  

    • Excellent leadership and people management skills  

    • Excellent written and verbal communication skills  

    • Excellent customer facing/customer service skills  

    • Excellent organisational skills  

    Method of Application

    Interested and qualified candidates should forward their CV to: Careers@enov8solutions.tech   using the position as subject of email.

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