Subscribe to Job Alert
Join our happy subscribers
Never pay for any CBT, test or assessment as part of any recruitment process. When in doubt, contact us
Enov8 Solutions was established in 2018 with head office in Lagos Nigeria . We are a software development focused company with the believe that business process automation is a business challenge and should be pursued as interplay of seven business levers namely Strategy, People, Process, Metrics, Applications, Data and architecture. At Enov8 we provide IT s...
JOB SUMMARY: Our company, Enov8 Solutions is hiring for a Service Delivery Manager to join our team.
Key Responsibilities:
Acting as the integration point between customers, members of Enov8 teams and key vendors to ensure solutions delivered meet the customer’s business needs and challenges
Participating with managers and engagement teams in defining, designing, costing and scheduling solutions, developing, reviewing and finalizing the implementation plan and achieving approval for medium opportunities
Ensuring that Enov8 obligations under the terms of the customers’ contract are met
Participating in resource planning and scheduling to ensure availability of resources for continued delivery of services in accordance with agreed timeframes and SLA’s
Monitoring and reporting on the corrective action planning provided by the Delivery Teams to address non-conformance to SLA’s
Managing the risk and impact of customer change requests, identifying service implications.
Ensuring that systems, procedures, and methodologies are in place to support outstanding service delivery
Developing a deep understanding of projects to gain insights into the scope of service delivery.
Required Background and Skills
Proven experience as a Service Delivery Manager or similar role
Minimum experience of 5 years
Service Management or Support in a large-scale and diverse environment of incident management, escalation procedures and related disciplines
Expert knowledge of ITIL disciplines
Excellent leadership and people management skills
Excellent written and verbal communication skills
Excellent customer facing/customer service skills
Excellent organisational skills
Interested and qualified candidates should forward their CV to: Careers@enov8solutions.tech using the position as subject of email.
Build your CV for free. Download in different templates.
Join our happy subscribers