Service Delivery and Business Development Manager at Hexagon Engineering Ltd

Role Overview:

• Join our team as a The Service Delivery and Business Development Manager is responsible for managing high-quality service delivery to clients while driving business growth through new client acquisition and development of existing accounts.
• This role combines operational leadership with strategic business development initiatives, ensuring client satisfaction and expanding the company’s market share.

Key Responsibilities:

• Oversee end-to-end delivery of services, ensuring client expectations are met or exceeded.
• Lead and mentor the service delivery team, fostering a culture of professionalism and continuous improvement.
• Develop and implement business development strategies to attract new customers and expand relationships with existing clients.
• Identify new market opportunities, coordinate proposals, and participate in contract negotiations.
• Collaborate with internal teams (operations, sales, marketing) to ensure seamless service execution and client onboarding.
• Monitor and analyze service delivery metrics to identify areas for improvement.
• Manage budgets, forecasts, and resource allocation to optimize service efficiency and profitability.
• Resolve client issues promptly, maintaining a high level of customer satisfaction.
• Prepare and present performance reports to senior management.

Reporting To: Director of Operations or Senior Management Team

Qualifications:

• Bachelor’s degree in Mechanical Engineering, Electrical Engineering, or a related field (Master’s preferred).
• Proven experience in service delivery, business development, or account management roles.
• Strong leadership, communication, and interpersonal skills.
• Proficiency in project management and CRM software.
• Demonstrated track record of meeting or exceeding targets.
• Analytical mindset and problem-solving ability.

Skills:

• Client relationship management
• Strategic planning and execution
• Team leadership and development
• Financial acumen and budgeting
• Negotiation and presentation skills