Service Center Assistant at Ascentech Services Limited

Job Summary

• We are seeking a reliable and customer-focused Service Center Assistant to support daily operations at our service center.
• The ideal candidate will assist customers, manage service records, coordinate repairs, and ensure smooth workflow within the center.

Key Responsibilities

• Attend to walk-in customers and respond to inquiries professionally.
• Receive and document customer complaints or service requests accurately.
• Maintain proper records of items received for service and repairs.
• Coordinate with technicians to ensure timely service delivery.
• Follow up with customers regarding service status and completion.
• Handle basic administrative duties including filing, data entry, and report preparation.
• Ensure the service center is clean, organized, and welcoming.
• Assist in inventory tracking of service parts and supplies.
• Process payments and issue receipts where required.

Requirements

• Minimum SSCE qualification.
• 1yearof experience in customer service or administrative support (preferred).
• Good communication and interpersonal skills.
• Basic computer literacy (MS Office and data entry skills).
• Strong organizational skills and attention to detail.
• Ability to work in a fast-paced environment.
• Professional appearance and positive attitude.