Senior UX Researcher at Moniepoint Inc.

About the role

• As a Senior UX researcher, you’ll be the voice of our users. You’ll play a critical role in shaping our product strategy by uncovering deep insights into the needs, behaviours, and aspirations of our users - especially within Nigeria.
• We’re on a mission to create financial happiness for every African, and your research will directly influence how we design products that are accessible, intuitive, and impactful.
• You’ll collaborate closely with our creators to ensure our solutions are grounded in real-world market realities.

Key responsibilities

• Lead and execute end-to-end qualitative and quantitative research across the product lifecycle—from discovery to delivery.
• Use a range of methods including in-depth interviews, ethnographic studies, usability testing, surveys, and diary studies, with a focus on the Nigerian context.
• Synthesise complex data into actionable insights and frameworks (personas, journey maps, mental models) that drive empathy across the team.
• Stay ahead of fintech and consumer trends in Nigeria and comparable markets through continuous landscape analysis.
• Partner with product managers, designers, and engineers to translate business challenges into research questions.
• Act as the subject matter expert on Nigerian user needs, guiding our local expansion and regional growth across Africa.
• Structure and scale our research operations, including participant management and maintaining organised research repositories.
• Present findings clearly to stakeholders at all levels to drive action and product improvements.

Qualifications

• 6+ years of experience in UX research or product research, ideally with digital B2C products.
• Deep experience researchng African markets, specifically Nigeria.
• Advanced expertise in qualitative and quantitative methodologies (co-creation, usability testing, literature reviews, etc.).
• Hands-on experience with tools like UserTesting, Maze, Typeform, or similar platforms.
• Proven track record of translating insights into tangible frameworks that guide business decisions.

Preferred qualifications:

• Experience building or engaging with active user communities in Nigeria.
• Background in fintech or banking environments.
• Experience scaling research practices in a fast-growth startup or scale-up.

What success looks like

• Product teams report a clearer understanding of user pain points, measured by feature adoption and user satisfaction.
• Research insights are consistently used to inform the product roadmap and business strategy.
• We establish a thriving research repository that is easily accessible to all product stakeholders.
• User recruitment becomes a seamless, automated process that allows for faster research cycles.
• You become the "go-to" person for understanding the Nigerian consumer’s financial journey.

About you:

•  You're driven by mastery and want to make the world a better place through your work.
• You love finding innovative ways to solve user problems.
• You speak the language of our users. You don't try to sound impressive with technical jargon; you stay relatable and friendly.
• You don't guess - you use data. You prefer not to speak if you're unsure of the facts.
•  You believe in Moniepoint’s mission and want to bring our audience along on the journey to financial happiness.