Jobs at Moniepoint Inc.

Reports to: Head, Compliance Quality Assurance

About this role

• As the Lead, Compliance Quality Assurance, you are the tactical backbone of our quality assessment framework.
• You will spearhead the day-to-day operations of our QA Assessor team, transforming quality assurance into a catalyst for operational excellence.
• Through rigorous standard enforcement and precision-based calibration, you will ensure that Moniepoint’s critical divisions including KYC/Due Diligence, AML, LEA, Transaction Monitoring, and Fraud consistently meet SLAs and regulatory policy standards.
• Acting as the final line of defense against compliance drift, you are dedicated to maintaining flawless execution, high-velocity accuracy, and total regulatory integrity across all operational touchpoints.

Responsibilities

• Supervise, train, and manage QA Assessors, ensuring consistent grading and execution through regular file calibration exercises. 
• Lead the secondary review process across the 'Six Pillars' (AML/Transaction Monitoring, Regulatory Control/LEA, and Forensic Fraud), identifying vulnerabilities in accuracy, speed, and regulatory compliance. 
• Maintain a centralized Compliance Defect Log and translate QA findings into actionable weekly feedback for operational Team Leads to drive continuous improvement. 
• Perform deep-dive analyses on compliance misses to differentiate between system threshold errors and investigator oversight, recommending necessary process adjustments. 
• Assist in coordinating internal and external audits by providing evidence of QA testing integrity and ensuring high-quality, audit-ready data.

Experience & Background

• Bachelor’s Degree in Law, Finance, Business Administration, or a related field.
• 2–4 years of progressive experience in Compliance QA, Financial Crime Investigation, or EDD/CDD within a FinTech, or commercial bank. 
• Must have at least 2 years of experience in a supervisory or team lead capacity. 

Skills & Competencies:

• Advanced proficiency in Compliance tools and data analysis using SQL and Excel. 
• Comprehensive understanding of Nigerian regulatory frameworks (AML/CFT), instant payment fraud, card/POS fraud typologies, and legal protocols for handling Law Enforcement Agency (LEA) and CDD, EDD and Customer screening. 
• Professional certification such as DCP, CAMS, CFE, or ICA International Diploma is an added advantage.

What success looks like in this role

• Maintenance of flawless execution, high-velocity accuracy, and total regulatory integrity across all operational touchpoints. 
• Consistent meeting of SLAs and regulatory policy standards across KYC/Due Diligence, AML, LEA, Transaction Monitoring, and Fraud divisions. 
• Prevention of compliance drift through rigorous standard enforcement and precision-based calibration. 
• Transformation of quality assurance processes into a true catalyst for operational excellence.

Why join us

• Competitive compensation, benefits, and career growth opportunities.
• Fully remote work culture and support for professional development.

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Reports to: Director, Product and Channels Audit 

About this role

• The Lead, Channels & Audit Analytics will support the Chief Audit Officer and Director in strengthening assurance over Moniepoint's digital channels, payments ecosystem, products, and technology-enabled business processes through risk-based auditing and data-driven analytics.
• The role will lead the design and execution of channel audits, continuous auditing, and audit analytics initiatives to proactively identify emerging risks, assess the effectiveness of controls, and provide actionable insights that improve business performance, operational resilience, regulatory compliance, and customer experience.

Responsibilities

• Audit Leadership & Execution: Lead risk-based audits across digital channels, payment products, customer journeys, and technology-enabled business processes, ensuring alignment with the Internal Audit Plan. Perform end-to-end audits covering product governance, digital channels, payment processing, customer onboarding, transaction lifecycle, operational resilience, cybersecurity controls, and technology change management.
• Audit Analytics & Continuous Monitoring: Design and execute audit analytics and continuous monitoring routines to identify control failures, emerging risks, fraud indicators, operational inefficiencies, and unusual transaction patterns. Develop data-driven audit procedures using SQL, Superset, Redash (Hera, Loki, Hela), Python, Power BI, Metabase, or similar analytical tools.
• Risk Assessment & Metric Tracking: Conduct enterprise risk assessments for digital channels, products, and payment ecosystems by evaluating inherent risks, control design, control effectiveness, and residual risks. Monitor Risk Performance Metrics across products and channels.
• Data Analysis & Insights: Analyse large and complex datasets to provide audit insights covering transaction integrity, customer behaviour, fraud trends, system performance, reconciliation, service availability, and regulatory compliance.
• Reporting & Quality Assurance: Review audit workpapers, evidence, and reports to ensure findings are supported by sufficient evidence and comply with Internal Audit standards. Prepare clear, concise, and impactful audit reports with practical recommendations that strengthen governance, risk management, and internal controls.
• Stakeholder Management & Collaboration: Collaborate with Product,  Engineering, Data, Operations, Risk, Compliance, Finance, and other business stakeholders to understand system changes, new products, and emerging risks. Represent Internal Audit in cross-functional initiatives, governance forums, and stakeholder engagements where required.
• Remediation & Governance: Monitor and follow up on management action plans and validate remediation activities to ensure timely closure of audit findings. Support continuous improvement of audit methodologies through automation, advanced analytics, AI-enabled auditing techniques, and dashboard reporting.
• Team Development & Strategy: Coach and mentor Associates and Senior Associates on audit analytics, digital auditing techniques, and leading industry practices. Contribute to the achievement of Internal Audit strategic objectives, departmental KPIs, and quality assurance standards. Perform other duties assigned by the Chief Audit Officer and Director.

Experience & Background

• Bachelor's Degree in Accounting, Finance, Computer Science, Information Systems, Data Science, Engineering, Statistics, or a related discipline.
• Minimum of 7 years of progressive experience in Internal Audit, Audit Analytics, Data Analytics, Technology Audit, Risk Management, or Consulting within the financial services or fintech industry.
• At least one (1) of the following professional certifications: ACA, ACCA, CPA, CIA, CISA, or CFE.
• A Master's degree or professional certification in Data Analytics, Business Intelligence, Artificial Intelligence, Data Science, or a related analytical discipline will be an added advantage.
• Proven experience developing audit analytics, continuous auditing routines, and dashboard reporting that enhance audit effectiveness and business decision-making.

Skills & Competencies

• Domain Expertise: Deep understanding of digital banking ecosystems, payment systems, card schemes, point-of-sale (POS) acquiring, merchant services, mobile applications, internet banking platforms, Application Programming Interfaces (APIs), and digital channels.
• Governance & Controls: Knowledge of risk-based internal auditing, governance, internal controls, enterprise risk management, product lifecycle management, product governance, technology delivery, cybersecurity, technology risks, cloud environments, API controls, and IT general controls.
• Technical & Analytics Mastery: Advanced data analytics capabilities, including strong SQL scripting and data interrogation skills. Hands-on experience using analytical tools such as SQL, Superset, Redash (Hera, Loki, Hela), Python, Power BI, Metabase, IDEA, Alteryx, or Tableau.
• Critical Thinking & Problem-Solving: Strong analytical and critical-thinking capabilities with the ability to translate complex data into meaningful, actionable business insights.
• Communication & Influence: Excellent report writing, presentation, and stakeholder management skills, with the ability to influence stakeholders across all levels of the organisation.
• Execution & Leadership: Strong project management capabilities, high attention to detail, ability to manage multiple concurrent audit engagements, and a commitment to coaching and mentoring junior team members.

What success looks like in this role

• Enhanced audit coverage, efficiency, and effectiveness through robust data-driven audit procedures and automated continuous monitoring routines.
• Proactive identification of control failures, emerging risks, fraud indicators, and operational inefficiencies across all digital channels and payment ecosystems.
• High-quality, clear, and impactful audit reports delivered with actionable recommendations that improve governance, risk management, and controls.
• Strong collaborative relationships built across Product, Engineering, Data, Operations, Risk, and Compliance teams.
• Continuous development and mentoring of audit team members in advanced analytics and digital auditing techniques.

Why join us

• Competitive compensation, benefits, and career growth opportunities.
• Opportunity to work with Africa's fastest-growing fintech driving financial inclusion at scale.
• A collaborative, high-performing environment that invests in innovation, technology, and continuous professional development.

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About the role

• As a Senior UX researcher, you’ll be the voice of our users. You’ll play a critical role in shaping our product strategy by uncovering deep insights into the needs, behaviours, and aspirations of our users - especially within Nigeria.
• We’re on a mission to create financial happiness for every African, and your research will directly influence how we design products that are accessible, intuitive, and impactful.
• You’ll collaborate closely with our creators to ensure our solutions are grounded in real-world market realities.

Key responsibilities

• Lead and execute end-to-end qualitative and quantitative research across the product lifecycle—from discovery to delivery.
• Use a range of methods including in-depth interviews, ethnographic studies, usability testing, surveys, and diary studies, with a focus on the Nigerian context.
• Synthesise complex data into actionable insights and frameworks (personas, journey maps, mental models) that drive empathy across the team.
• Stay ahead of fintech and consumer trends in Nigeria and comparable markets through continuous landscape analysis.
• Partner with product managers, designers, and engineers to translate business challenges into research questions.
• Act as the subject matter expert on Nigerian user needs, guiding our local expansion and regional growth across Africa.
• Structure and scale our research operations, including participant management and maintaining organised research repositories.
• Present findings clearly to stakeholders at all levels to drive action and product improvements.

Qualifications

• 6+ years of experience in UX research or product research, ideally with digital B2C products.
• Deep experience researchng African markets, specifically Nigeria.
• Advanced expertise in qualitative and quantitative methodologies (co-creation, usability testing, literature reviews, etc.).
• Hands-on experience with tools like UserTesting, Maze, Typeform, or similar platforms.
• Proven track record of translating insights into tangible frameworks that guide business decisions.

Preferred qualifications:

• Experience building or engaging with active user communities in Nigeria.
• Background in fintech or banking environments.
• Experience scaling research practices in a fast-growth startup or scale-up.

What success looks like

• Product teams report a clearer understanding of user pain points, measured by feature adoption and user satisfaction.
• Research insights are consistently used to inform the product roadmap and business strategy.
• We establish a thriving research repository that is easily accessible to all product stakeholders.
• User recruitment becomes a seamless, automated process that allows for faster research cycles.
• You become the "go-to" person for understanding the Nigerian consumer’s financial journey.

About you:

•  You're driven by mastery and want to make the world a better place through your work.
• You love finding innovative ways to solve user problems.
• You speak the language of our users. You don't try to sound impressive with technical jargon; you stay relatable and friendly.
• You don't guess - you use data. You prefer not to speak if you're unsure of the facts.
•  You believe in Moniepoint’s mission and want to bring our audience along on the journey to financial happiness.

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Reports to: Lead, Compliance Quality Assurance

About this role 

• As a Compliance QA Analyst, you are the vigilant operator responsible for the precision of our daily compliance workflows.
• You will perform detailed, line-by-line quality checks on KYC, AML, and fraud-related tasks to ensure every decision aligns with regulatory policies and Moniepoint’s operational standards.
• Your mission is to identify discrepancies, document errors, and provide the objective data needed to maintain high accuracy across our high-volume digital banking ecosystem.
• You serve as the first line of quality control, ensuring that our compliance processes are flawless, fast, and audit-ready.

Responsibilities

• Conduct daily, high-volume reviews of KYC/CDD files, AML alert dispositions, and transaction monitoring cases to ensure adherence to internal SOPs and regulatory requirements. 
• Meticulously track and document errors in a centralized defect log, providing objective evidence for compliance failures or policy deviations. 
• Provide clear, constructive feedback to operations teams on individual file performance, highlighting areas for immediate correction and long-term improvement. 
• Participate in regular calibration sessions with QA Leads to ensure consistency in grading standards across the team. 
• Assist the Lead, Compliance QA in aggregating weekly performance metrics and supporting audit preparation by organizing clean, accurate data samples.

Experience & Background

• 1–3 years of experience in Compliance, Internal Control, KYC/AML Operations, or Audit within a FinTech or commercial banking environment. 
• Bachelor’s degree in Law, Finance, Business Administration, or a related field.

Skills & Competencies:

• Strong proficiency in Microsoft Excel (for data tracking) and experience with Compliance AML tools or fraud management platforms. 
• Exceptional attention to detail for conducting precision line-by-line file quality checks. 
• Clear communication skills for delivering objective, constructive performance feedback.

What success looks like in this role:

• Maintaining flawless, high-accuracy execution across all compliance and operational workflows. 
• Consistent identification and meticulous documentation of process discrepancies to maintain an audit-ready ecosystem. 
• Driving team-wide alignment on grading standards through active calibration and actionable feedback loops.

Why join us

• Competitive compensation, benefits, and career growth opportunities.
• Fully remote work culture and support for professional development.