Senior Technology Coordinator at Vantegral Consulting

Overview:

The Snr. Technology Coordinator responsibility is to ensure the availability of all ICT services (Internet/Wifi/Active Directory/Cloud Services/Network Infrastructure/Printing Services etc). To oversee the ICT services team and act as a Snr. Business partner to the ICT application team. The role also serves as a backup to the ICT manager.

To operationalize the groups ICT policies/strategies and implement ICT practices for the ICT Infrastructure Service Support team, which are aligned with and support the global ICT strategy for the group.

KEY ROLES & RESPONSIBILITIES

OPERATIONAL

• Oversee all ICT initiatives, projects and deployment.
• Oversee installing and configuring software, hardware and networks                   
• Monitoring system performance and troubleshooting issues
• Responsible for security and efficiency of IT infrastructure
• Monitor performance and analyse problems
• Ensure systems are upgraded with latest patch and releases
• Build an internal wiki with technical documentation, manuals and IT policies
• Oversee Change management for approved changes
• Oversee troubleshooting, systems backups, archiving, disaster recovery, and information security, and provides expert support when necessary.
• Oversee the implementation of internal systems for the firm
• Monitor the firm’s systems daily and respond immediately to security or usability concerns

LEADERSHIP

• Ensure that all members of the infrastructure and service support team fully understand their roles/responsibilities and how their performance will be measured.
• Ensure that all members of the ICT infrastructure and service support team are fully aware of objectives and they all understand how their input contributes to these objectives.
• Engender a culture of openness within the ICT sub team which embraces company values, encourages views and ideas and recognises and respects initiative.
• Identify individual development needs within the ICT sub team and implement effective training, coaching and/or mentoring to address these needs.
• Draft and ensure implementation of operational level agreement for all services.
• Ensure tracking of SLA and KPIs with vendors.

MANAGEMENT

• Provide timely reports on service issues and escalate to ICTM in a timely manner
• Establish effective communications within the ICT sub team which ensures an open flow of communication upwards, downwards and sideways.
• Ensures that the team performance is regularly shared with the larger ICT team and priorities are adjusted accordingly.
• Ensuring that all ICT security incidences are reported and dealt with appropriately.

RELATIONSHIPS

• Maintains close relationships with cross functional colleagues across the group.
• Develops and maintains effective working relationships with the leadership team of the group.
• Becomes a respected and valued member of the team and acts as a business partner to other departmental coordinators. 
• Develops and maintains relationships with local/international suppliers/vendors to ensure that services are delivered on time and in full.

INNOVATION

• Continuously seeks for opportunities to improve system performance through technology and working practices.
• Challenges conventional thinking through analysis and comes up with better/cheaper/faster alternatives.
• Fosters a culture of continuous improvement through innovation and ensures appropriate recognition for innovative solutions.