Senior Technical Advisor-TQLA/DSD at FHI 360

The Senior Technical Advisor-TQLA/DSD will coordinate needs-based, targeted technical assistance (TA) to the project's government partners, including the provision of continuous mentorship of multi-level managers in the assigned LGAs on TQLA as well as the promotion of data utilization for daily course correction and adaptive management both among project staff and our government partners. As a core component of effective DSD service provision and TQLA, ensure that project stakeholders maintain a focus on the client experience and strive to improve the quality of services, tailoring them to the needs of the clients/patients.

Duties and responsibilities:

• Adopt participatory approaches to review program data and identify emerging issues for intervention, as well as determine priority sites for intensive technical support.
• Support the development of capacity optimization plan(s) for identified sites, covering clients' experience/performance; technical performance; internal processes; and innovations, learning and growth.
• Provide support to the overall leadership and management of project sites
• Co-facilitate, as required, at program workshops/trainings, contributing on the integration of TQLA principles into training activities.
• Provide technical expertise in the development, design and operationalization of TQLA tools, such as target setting tools, burndown charts, data visualization windows, power point slides, etc.     
• Integrate TQLA concepts and support the development of various innovative processes for optimizing management/leadership abilities for improved program performance. Core areas of support will include but are not limited to granular level data collection, reporting and utilization for decision making.               
• Enhance the regular situation room meetings (SRMs), provide targeted feedback, and offer evidence-based technical assistance to assigned health facilities and partner organizations.
• Provide technical facilitation to quality improvement charters and collaboratives, and support continuation of constructive dialogues around granular level data in situation room meetings.
• Support the development of an internal system for measuring and reporting the effects of TQLA interventions over time (i.e., effectiveness and efficiencies).
• Stay abreast of latest technical developments in the field of care and treatment and support the application of cutting edge strategies to the HIV program.
• Lead a team of technical experts (project staff) to deliver focused support in core HIV program technical areas.
• Contribute to the tracking of progress, analysis of data and preparation of project reports for the donor; and participate in key meetings and presentations with external stakeholders.
• Perform other duties as assigned.

Knowledge, Skills & Attributes:

• Knowledge of health and development programs in developing countries in general and Nigeria specifically.
• Knowledge of Nigerian clinical setting, including government and non-government settings.
• Advanced training in HIV Prevention, Clinical Care/ART and/or CT/PMTCT.
• Experience having used and trained others in FHI 360's TQLAO model or very similar approaches to adaptive management and data use.
• Demonstrated interpersonal skills and ability to work well with others, including developing and maintaining compatibility among project staff, consultants, sub-awardees and recipients of project TA and support.
• Demonstrated management and team-building skills, including relevant experience in direct supervision of professional staff.
• Articulate and able to communicate in a clear, professional manner with clients and staff.
• Sensitivity to cultural differences and understanding of the social, political ethical issues surrounding HIV infections.
• Ability to work independently and manage a high-volume workflow.
• High degree of proficiency in written and spoken English communication, including presentation and training skills.
• Proven ability in supervising staff.
• Well-developed computer skills.
• Ability to travel within Nigeria 25% time.

Qualifications and Requirements:

• MB.BS/MD or similar degree with 8 - 10 years relevant experience with at least 7 years progressive experience working in the health or development field in Nigeria.
• A minimum of 7 years’ experience in care and treatment for HIV/AIDS especially with ARV program.
• Possession of an MPH or post graduate degree in a related field is required.
• Proven experience in project development, planning and facilitating technical training. 
• Familiarity with Nigerian public sector health system and NGOs and CBOs is highly desirable.