Senior Supervisor, Data Center Customer Operations at Equinix Nigeria

Job Summary

• Provides direct supervision to professional individual contributors and/or skilled, support individual contributors. Acts as guide to unit or sub-units and may become actively involved, as required, to meet schedules and resolve problems.

Responsibilities
Leadership:

• Provides direct supervision to professional individual contributors and/or skilled, support individual contributors
• Plans core duties for the team to complete
• Ability to manage and supervise the project team

Systems Support:

• Troubleshooting and fault resolution of reported/detected faults by investigating the issue, identifying the cause and implementing the required fix
• Summarizes the findings during the troubleshooting and produces Incident Reports for the customer

Installation:

• Understands customer cabling requirements, performs site surveys, provides cost estimates to Sales and installation of new cables
• Performs testing of cables before handing to customer

Vendor Management:

• Manages, briefs, and instructs vendors for installation, testing, and labeling 

Maintenance:

• Performs preventive maintenance to Data Center equipment to prevent faults from occurring

Project Management:

• Handles multiple projects and assists in designating work to team

Technical Expertise:

• Extensive knowledge in network and equipment platforms, systems, and circuits

Qualifications

• Typically requires a proven years of related experience with a Bachelor’s degree, or equivalent work experience