Senior Regional IT Support Officer - Eastern Region at Microcred Group

General Functions

• Ensures hardware is appropriately configured, used, managed and train users on their tools
• Provide end User support for IT Infrastructure/Services and resolve anomalies within 48 hours with walk around for business continuity. No ticket should remain unattended to within 4 business hours.
• Update inventories relating to the computer network and system and ensure integrity, confidential and availability of Company resources within the assigned Region.
• Keep all Windows devices updated, managed and reported. (No windows updates older than 10 days, No antivirus updates older than 3 days, 100% of PCs under management and valid licenses). Ensure mobile devices are reported on MDM.
• Ensure all systems (e.g. Inverter, PCs, Network, CCTV Cameras e.t.c) across the branches are functional and properly maintained. Records of the devices must be kept and changes updated periodically.
• Perform routine checks on all network devices under jurisdiction and report anomalies
• within 24hours to management while following up on resolution.
• Support other Systems & Applications of the Bank as necessary. Relate all exceptions with the Application/System Administrators.
• Any other responsibilities as may be assigned by the Line supervisor/IT Manager.
• Train and supervise associates within the Region and share knowledge within the team as frequent as possible.
• Follow up on all team members, ensure Biometrics Machines are functional in all Baobab NG branches.
• In collaboration with the IT Operations & Infrastructure Manager, ensure the Firewalls are properly configured and functional.

Education / Experience

• University Degree in Computer Science, Electronic Engineering, Computer Electronics or equivalent.
• Minimum of 2 years’ prior experience in the similar role. Such as system/network administration/support, maintenance, Intrusion detection, Security Appliance Management or equivalent.
• CCNA/CWNA/A+ & Security + Certification or Training.

Required Skills:

• Computer skills: Office automation
• Knowledge Application development
• Ability to work under pressure
• Integrity
• Undertaking and self-sufficient at work
• Open to new evolutions in the IT field
• Fluent English (read, write and speak)
• Knowledge of microfinance banking operations.

Reports:

• Send maintenance report to the Business and IT management latest 48 hours after the exercise is performed.