Senior Product Manager - Server, Storage at Huawei Technologies Co. Ltd.

Responsibilities:

• Provide support to sales account manager and respond to customer and prospect queries.
• Have fluent experience to guide customer requirements, and design the most proper solution to meet customer needs.
• Have deep understanding for Government and/or FSI industries, applications and the trends of customer requirement.
• Liaise with account managers to develop specific sales strategies,take charge of the customer relationship with technical customers.
• Take the responsibility of maintaining good customer relationship with technical customers, such as SA director, O&M director, IT system chief architect, etc.
• Review pending orders and specific customers’ requests to ensure excellent customer service and customer experience, and get the PO in time.
• Collaborate with technical support engineers to ensure the success of fulfillment and daily technical support service, and strengthen the confidence of deploying Huawei ICT hardware & software for their applications from customers.
• Stay up-to-date with new products, features and solutions from HQ & global Server , Storage industry launches and ensure sales team is on board.
• Suggest sales process improvements In-depth understanding of sales principles and customer service practices.
• Familiar with Saudi market in Server, Storage domain and can support to optimize the market strategy and tactic, can support to enhance the ecosystem with partners in Saudi market.

Requirements:

• 5 years working experience of ICT products in public sectors & enterprises
• Bachelor’s Degree or above
• Strong communication and presentation skills
• Experience of working in ICT hardware/software vendors