Senior Operations Manager at Sooyah Bistro

• Optimize operations processes and complete interim projects for continuous improvements
• Work with consultants as needed to address current business needs and improve operations
• Implement and manage SOP’S for the Company
• Hire, train and mentor subordinates / training team and coaching them according to standards.
• Work with inventory team to improve procurement / supply chain to branches
• Closely monitor revenues and expenses for profit and loss statement, achieving set targets for top and bottom line.
• Support marketing initiatives, planning and execution
• Actively support business development including expansion (selection of stores, criteria, rakee of area)
• Managing day to day activities across multiple branches including order fulfillment, customer service, sales, procurement and all employees within jurisdiction
• Enforcing management policies and procedures
• Contribute operations information and recommendations to strategic plans and reviews
• Prepare and complete action plans by implementing production, productivity, quality and customer-service standards, problem solving and identifying trends.
• Respond to special customer enquiries
• Report weekly updates, gains, and challenges to management

Requirements

• 5+ work experience in industry/ field
• Bachelors degree
• Ability to work well with people and lead a team
• Great online and offline communication
• Great interpersonal skills
• Great organization and management skills
• Great with MS Excel and other MS office tools
• Must be willing to commute frequently within Lagos
• International experience is a plus
• Masters degree in relevant field is a plus

Skills

• Customer Service
• People Management
• Adaptability
• Budget Management
• Problem solving
• Project management