Senior Nurse, Outpatient Clinic at Deloitte

Job Purpose

The Senior Nurse,Outpatient Clinic will be responsible for overseeing outpatient care, ensuring smooth patient flow, managing minor procedures, and supporting patient education. The role holder would be required to have expert clinical skills, attention to detail, and the ability to mentor outpatient nursing staff, contributing to a high-quality outpatient experience.

Core Responsibilities

Patient Assessment and Care

• Lead initial and follow-up patient assessments, recording vital signs, medical history, and current health concerns, ensuring comprehensive and accurate data collection.
• Expertly assist in the development and implementation of personalized care plans, collaborating with the multidisciplinary team to optimize patient outcomes.
• Oversee the administration of medications, wound care, and other treatments as prescribed by physicians, providing guidance and supervision to junior nursing staff.
• Critically monitor patient progress and communicate any significant changes to the medical team, ensuring timely interventions and proactive care.

Care Coordination

• Optimize patient flow within the AMCE to ensure efficient and timely care across medical and surgical services.
• Lead the scheduling of follow-up appointments and referrals to other specialists or diagnostic services, ensuring seamless transitions and continuity of care.
• Foster strong collaboration with other healthcare professionals to ensure comprehensive patient care and effective communication across departments.

Patient Education and Counseling

• Develop and deliver comprehensive education programs for patients and their families about diagnoses, treatment plans, medications, and self-care practices, empowering them to actively participate in their care.
• Expertly counsel patients on preventive care, lifestyle modifications, and the importance of adherence to treatment protocols, promoting long-term health and well-being.
• Address patient questions and concerns with clarity and empathy, enhancing their understanding of their health conditions and treatment options.

Clinical Support

• Expertly prepare and assist physicians during examinations, procedures, and treatments, ensuring a smooth and efficient workflow.
• Maintain and champion sterile techniques and infection control practices during clinical procedures, serving as a role model for junior staff.
• Oversee the proper maintenance and functionality of all medical equipment used within the medical and surgical services, ensuring a safe and effective care environment.

Documentation and Reporting

• Ensure the maintenance of accurate and detailed patient records, including assessments, treatments, and progress notes, adhering to the highest standards of documentation.
• Complete necessary documentation and reports promptly and efficiently, contributing to effective communication and continuity of care.
• Promptly report adverse reactions and unexpected changes in patient condition to the appropriate healthcare provider, facilitating timely interventions.

Quality Improvement

• Lead and actively participate in quality improvement initiatives aimed at enhancing operations and patient care standards across medical and surgical services.
• Engage in and promote training and professional development programs to stay updated on best practices in acute care settings.

Educational Requirements

• Bachelor of Science in Nursing (BSN) 
• Registration with the appropriate nursing regulatory body.

Professional Requirements

• Specialized certifications in cardiac nursing or advanced cardiac life support (ACLS) will be an added advantage.
• Current and valid nursing license
• Active participation in continuing education programs to maintain competency and stay updated on the latest advancements in medical and surgery.

Experience Requirements

• Minimum of 3-5 years of clinical experience in a hospital setting, with a focus on outpatient care or ambulatory care

Knowledge Requirements

• In-depth knowledge of outpatient care protocols.
• Knowledge in educating patients on health management.
• Understanding of managing long-term conditions.
• Proficient in accurate patient record-keeping
• Knowledge of outpatient care laws and regulations.

Skill Requirements

• Strong skills in patient engagement and education
• Efficient in scheduling and managing patient flow.
• Sound clinical judgment in outpatient situations
• Ability to supervise and mentor junior staff.
• Competent in outpatient diagnostic tools.

Personal Abilities

• Professional attitude towards work.
• Shares the AMCE’s vision.
• Provides compassionate patient care.
• Effective in managing chronic or ongoing care cases.
• Takes ownership of patient outcomes
• Manages high patient volumes efficiently.
• Dedicated to improving patient care.