Senior Manager, Sales Operations at Smile Communications

Role Description

• This is a full-time on-site role for a Senior Manager, Sales Operations, based in Lagos. 
• The role involves providing leadership, direction and development to all aspects of the Distribution & Sales function in the OPCO
• Ensure achievement of Business assigned Target KPI for all products. 
• Implement the Group sales and distribution framework, strategy, processes, policies, and standards in the OPCO, adapting them to local priorities and circumstances, and prepare the execution plans as per timelines.
• Ensure NCC compliance Policy implementation.
• Ensure the development and implementation of local distribution and sales plans which are embedded in the OPCO’s integrated commercial roadmap (covering propositions, distribution and sales, marketing communications) 
• Optimize the existing markets through effective distributor management, selection, negotiation and merchandising and distribution 
• Develop and manage the sales and distribution organization in the OPCO 
• Propose and agree with Group commercial objectives to the OPCO sales and distribution organization, forecast and monitor results 
• Ensure the development and management of the following functions in the OPCO: 

SALES OPERATIONS 

• Operational target setting 
• Operational reporting Inventory management and logistics
• Channel commission and incentive schemes Sales staff compensation

CHANNEL DEVELOPMENT 

• Distribution and sales partner acquisition 
• New channel development 

CHANNEL MANAGEMENT 

• Direct: Smile shops, direct sales forces 
• Indirect: IT shops, internet cafes, banks, other retail chains (supermarkets, petrol stations), mass market (FMCG distributors and independent dealers)
•  Wholesale (other operators and ISPs) 
• Conduct regular Continuous Improvement reviews with OPCO distribution and sales team members 
• Manage the applicable OPCO governance and approval processes relevant to distribution and sales 
• Ensure the OPCO sales organization behaves with ethics and efficiency 

Requirements: 

• Relevant experience in the Telecom sector. 
• Advance Skills is Ms. Office and project management.