Senior Manager - Network Services Management Centre at MTN Nigeria

Mission:

• Adequate management of the Network infrastructure in MTN Nigeria by ensuring network automation, faults and changes are effectively managed and serve as the focal point in providing 24hrs/7days operational support to MTN Nigeria network. Also, Interface and incorporate product requirements into the architecture design and operational systems, assessing network capacity and performance requirements and developing operational support processes.

Description:

• Review the performance of individual team members and complete appraisals in accordance with the employee performance appraisal procedures and time schedules.
• Coach and train the Network Operations team to ensure understanding of the objectives and goals of the department, awareness of set targets/requirements and regularly review their training needs.
• Ensure prompt identification of problems in the network and response to customer complaints, escalating faults to the relevant departments.
• Responsible and Manage Network Problem and Change Management governance Board and ensure that resources both material and human are available for all planned network expansions to take place as scheduled.
• Drive and promote performance improvement through operational excellence and efficiency and coordinating performance improvement initiatives. 
• Managing and Support MTN Enterprise Market (consists of Corporate and SME customers) with focus on Information and Communication Technology (ICT) business enabling solutions delivery to the nationwide market
• Monitor the overall efficiency of the network using performance management tools and provide technical status reports to different target groups.
• Analyze overall network quality and availability, providing useful information that supports strategic decision at all levels of MTN Management.
• Initiate and implement ideas on software tools and improvements to operational procedures, policies, network management and NSMC functionality.
• Adopt new network management processes according to best practice to suit MTNN’s business strategy.
• Observe with oversight the development and continual improvement for the Network Services Management Center (NSMC) and Managed Services Team.
• Establish and maintain well defined and effective communication channels among the team (NSMC), internal and external stakeholders/customers, providing accurate reporting of vendor service levels.
• Develop and produce annual budget for Network Services Management Center (NSMC)
• Coach and mentor team members to ensure understanding of the objectives and goals of the team/Unit, awareness of all related job requirements and accountabilities and leverage human resources career development programs for staff career development.
• Identify, evaluate and track the development needs and performance of the team, providing opportunities for staff to build on the company’s investment in their training and improve productivity.
• Review the performance of individual team members and complete appraisals in accordance with the employee performance appraisal procedures and time schedules.
• Identify training requirements of team members and develop program to address knowledge gaps. 

Education:

• A first degree in Electrical Electronics/Telecommunications or a related field.
• Fluent in English and language of country preferable
• Master’s Degree (MBA and related field) Advantageous

Experience:

9 - 17 years’ experience which includes:

• Manager track record of 3 years or more; with at least 3 years in relevant sector/ industry 
• Worked across diverse cultures and geographies advantageous.
• Six (6) years hands-on experience in telecommunications, tele–traffic environment and customer relations.
• Experience and comprehension of Telecommunications management network philosophy and practice.