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  • Posted: Mar 31, 2021
    Deadline: Not specified
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    9Mobile is a Nigerian telecommunications services provider, currently operating in Nigeria. 9Mobile is formerly known as Etisalat Nigeria.
    Read more about this company

     

    Senior Engineer, BSS & RAN Operations

    Job No: IRC4131

    Job Summary

    • Handle the daily BSS operations including operations and maintenance, CR/WO implementation, integration and commissioning of 2G/3G/4G sites and health checks for BSS and RAN systems.

    Principal Functions

    • Provision of high-level support to existing BSS/RAN technologies and product line
    • Perform second level and necessary backoffice 2G/3G/4G support to Field and NOC teams
    • Ensure that preventive maintenance is performed and completed for all applicable equipment under stated responsibility
    • Handle corrective RAN/BSS maintenance as required, and assist the field operation teams to resolve BSS/RAN issues including clearing of QOS alarms, resolving BSS - related outages and network problems.
    • Manage BSS database, including network parameter changes, BSC/RNC rehoming, cutovers, network upgrades, network configurations; provide all required BSS reports.
    • Escalate network impacting issues to parties/teams responsible and ensure they are resolved in a timely manner.
    • Provide back office support to customers/subscribers and ensure incidences or issues are properly managed and resolved.
    • Follow up with all teams and vendors responsible for tracking BSS/RAN related faults and ensure prompt resolution.
    • Attend to BSS & RAN related customer complaints
    • Handle integration and commissioning of2G/3G/4G sites
    • Work with OEM support teams to resolve BSS/RAN related faults
    • Provide reports on service outages, determine root cause analysis and recommend follow up actions.
    • Implement BSS/RAN-related work orders(WOs) and change requests (CRs).
    • Investigate major service outages and follow up with units responsible to ensure prompt resolution.
    • Proactively work with other stakeholders on network incidents requiring cross-departmental collaboration
    • Provide efficient, timely and effective remedies to network issues and requirements and ensure minimal disruption to business.
    • Advice on network audit, performance improvement and optimization
    • Perform other duties as assigned by the Manager, BSS & RAN Operations

    Educational Requirements

    • First degree or equivalent in Electrical or Computer Engineering or relevant discipline
    • Three (3) to six (6) years post NYSC work experience in BSS/RAN operations
    • Multi-vendor BSS/RAN experience

    Experience,Skills & Competencies
    Knowledge:

    • Network availability and capacitymanagement
    • Network administration
    • Network operations and maintenance

    Skills:

    • Communication
    • Delegation/ Supervisory
    • Problem Solving

    Behavior:

    • Passion for Excellence
    • Integrity
    • Empowering people
    • Growing people
    • Teamwork
    • Customer Focus

    Method of Application

    Interested and qualified? Go to 9Mobile on careers.9mobile.com.ng to apply

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