Senior Associate - Servicing & Collections at Branch International

Job Overview

• The Collections Sr. Associate will be responsible for managing the day-to-day collections operations. This role reports to the Collections Lead, Nigeria.

Job Description

• Perform collections analytics (such as collection and repayment trends) using various collections productivity metrics
• Using SQL, derive borrower data to send to debt collection companies.
• Agency performance management - performance reporting, QA, training of agencies / agents
• Maintain relations with collection agencies by monitoring and communicating their KPI's regularly
• Maintain and update collections SOPs periodically, to ensure adherence to Branch collections standards.
• Generate invoicing data for debt collection companies and reconcile all invoices received. 
• Listing / clearing of customers with Credit Bureaus.

Qualification and Experience

• A first Degree in a related discipline
• Good command of SQL is a plus. You must be able to write your own SQL queries to derive relevant data from databases
• 2+ years of experience in Collections / loan recovery (Fintech industry experience is preferred)
• Deep understanding of MS Excel and Data Analysis (SQL knowledge preferred). You must be able to write your own SQL queries to derive relevant data from databases
• Excellent written and oral communication skills
• Excellent Analytical skills. You must be comfortable working with large data sets
• Ability to identify a problem, generate hypotheses, and use data to provide solutions
• Highly entrepreneurial, comfortable with start-ups, ambiguity, and taking the initiative
• Excellent collaborator and team player

Remuneration
Benefits of Joining:

• Mission-driven and fast-paced, entrepreneurial environment 
• Competitive salary and equity package 
• A collaborative and flat company culture
• Fully-paid Premium Plan medical coverage
• Generous vacation policy
• Generous child bonding leave policy
• Pension Benefit and Life Insurance
• Discretionary trips to our offices across the globe, with global travel medical insurance (when it’s safe to travel!)
• Flexible working hours
• Weekly team meals and social events (virtual for now!)