Security Control Room Operator at DAG Industries Nigeria Limited

Position Overview

• The Control Room Operator is responsible for the effective monitoring of all security surveillance systems within the facility.
• This role involves the use of CCTV, alarms, communication and access control systems to ensure real-time detection of suspicious activities, prompt incident reporting, and coordination with ground security personnel to safeguard company assets, staff, and operations.

Key Responsibilities
CCTV Monitoring and Surveillance:

• Monitor live CCTV feeds to detect unusual, suspicious, or illegal activities.
• Monitor alarms, access control systems, and communication devices continuously.
• Track and record incidents, ensuring adequate logging of events.
• Conduct routine checks on cameras to ensure operational functionality.
• Identify, assess, and respond to security breaches, emergencies, or suspicious activities in real time.
• Monitor fire alarms, intrusion alarms, and other emergency systems, ensuring prompt escalation where necessary.
• Dispatch ground security personnel and coordinate their response during incidents.
• Assist with visitor and staff access management through control systems.

Incident Reporting and Response:

• Immediately alert the CSO and on-ground security team of incidents or security breaches
• Maintain an incident logbook and prepare detailed daily reports.
• Assist in the investigation by providing recorded footage and analysis.
• Maintain clear and accurate communication logs and shift handover notes.
• Provide real-time updates and situational awareness to supervisors, management, and emergency services.
• Maintain confidentiality and handle sensitive information securely.

Coordination and Communication:

• Maintain constant communication with the CSO and other security personnel.
• Support access control monitoring at entry and exit points.
• Provide real-time intelligence to guide response teams.

System Maintenance and Compliance:

• Conduct routine checks on CCTV, alarms, comms, and access control systems and report faults promptly.
• Ensure proper storage and security of recorded data.
• Comply with company policies, SOP and confidentiality guidelines
• Follow established protocols and standard operating procedures (SOPs) for incident handling.

Performance Indicators (KPIs)

• Accuracy and timeliness of incident reports
• CCTV uptime and monitoring efficiency.
• Effective coordination with ground security.
• Compliance with reporting and confidentiality standards.

Qualifications and Experience

• Minimum of a BSc/HND preferred
• At least 2-3 years’ experience in a similar control room operations or security role.
• Strong knowledge of CCTV systems, access control, and other security technologies.
• Ability to remain alert and focused for long hours (shift work may be required).
• Excellent communication, observation, and incident reporting skills
• Familiarity with security monitoring technology and emergency response procedures.
• Relevant certification in security operations/control room monitoring is an added advantage.

Skills and Competencies:

• Proficiency in CCTV monitoring software
• Strong observational and attention-to-detail skills.
• Excellent communication (verbal and written) and coordination abilities.
• Ability to remain calm and make quick decisions under pressure.
• Knowledge of security systems (CCTV, alarms, access control, two-way radios).
• Proficiency in report writing and incident documentation.
• Integrity, reliability, and ability to maintain confidentiality.
• Basic computer literacy (MS Office and security software).

Working Conditions:

• Shift-based role (including nights, weekends, and public holidays).
• Requires prolonged periods of monitoring screens and communication devices.
• High-alert and fast-paced environment during emergencies.
• Monday -Saturdays (8pm – 6pm).

Salary
N180,000 - N250,000 Monthly.