School Operations Manager at Salem Academy

The School Operations Manager (SOM) is the business operations manager for a school, this role oversees all non-teaching functions, services, and staff so that the academic/teaching team can maintain a concentrated focus on teaching and student achievement and maximize instructional time. The School operations  manager ensures that the school is managed with operational excellence and fiscal prudence by creating, refining and implementing policies and systems while upholding the values of Salem Academy. The SOM and their team will work to create a culture of service and support.

Responsibilities include but are not limited to:

General Operations Management

• Update and maintain accurate student records and student data in student information system. Working with the school heads and the administration officer to ensure accurate up to date student records.
• Work with the school transport officer to ensure that a functional and efficient bus service runs and to ensure that the transportation needs of the students are met.
• Manage school’s inventory process, ensuring at all necessary procurement processes are started and completed in good time (supervising the procurement officer and working with the admin department)
• Support the development, management, and maintenance of the procurement lifecycle, including but not limited to: vendor selection, account creation, purchase order management, materials requisitioning and receiving, inventory management, and invoice reconciliation and payment.
• Support the school management and finance/accounts department with the development and management of the annual budget to ensure that school meets its financial goals.
• Meet with school management regularly to discuss goals, progress towards goals, trends and challenges, areas for growth, and action plans.
• Create a culture of service and support developing team members to excel in their roles and ensuring the school maintains operational excellence

School Learning Environment

• Work with the school facility manager to maintain a clean, safe, and well-maintained environment for our students.
• Ensure hallways and other public spaces reflect the school’s culture, brand, and mission
• Manage the school’s maintenance needs and ensure that all school buildings and infrastructure are inspected weekly and repairs are carried out in good time by the facility management team.
• Responsible for school safety plan: fire drills, student, staff and public safety.
• Prepare end of term reports on the state of school infrastructure and create/ implement the repair and maintenance plan in collaboration with the facility manager

Business Development and communications

• Implement marketing campaigns to increase enrolment at the school including: supervising marketing team (which doubles as reception team), working with design and printing vendors, supervising content creation on the website and all social media platforms e.tc.).
• Creating and analyzing annual school surveys for parents, academic staff, non-academic staff, and students. Ensuring that each survey is a good fit and purposeful and then using the information from each survey to inform decisions for the following academic year.
• Oversee enrollment at school site and, as required, lead the enrollment process by working with the school leadership,  secretaries, teachers and central enrollment  department/advertising to meet enrollment targets.
• Respond to and resolve routine internal and external inquiries with parents, employees and school organizations.
• Manage external stakeholder engagement and ensure that new partnerships are created e.g., partnering with organizations such as the British council, institute francais, embassies, etc.
• Maintain communication channels that effectively and efficiently inform parents and guardians of important campus events and deadlines
• Foster good relationships and solid communication with the school’s neighborhood community

Others:

• Work with all departments to ensure that school events are properly planned, implemented, and coordinated
• Provide supervisory support to the HR officer to ensure proper training and development plans and implementation are in place for school staff
• Ensure that all non-academic staff are also trained, this includes cleaners, bus assistants, bus drivers, reception/marketing team, etc.
• Any other necessary role related to the school operations management.

Qualifications

• An undergraduate degree in business management, business administration, management, or any other related undergraduate degree
• At least 4 years of experience in operations management preferably at a school or academic institution.
• Proven experience managing business day to day operations for a medium sized organization

Other skills required:

• Excellent computer skills including working with Microsoft office suite, email, etc.
• Very good writing and speaking communication skills
• Planning and organization skills
• Networking and negotiation skills
• Good interpersonal skills
• A commitment to excellence.
• Good time management skills
• Conflict resolution skills.