Sales Trainer – Mobile Installment (BNPL) at PalmPay

Position Overview

• The Sales Trainer will design, deliver, and continuously improve training programs for Sales Agents and Field Supervisors responsible for selling Flexi’s Mobile Installment product in Shops locations nationwide. 
• This role ensures that all sales personnel possess the right skills, product understanding, sales process knowledge, and customer service competence needed to achieve aggressive acquisition and revenue targets.

Key Responsibilities

• Conduct onboarding and refresher training for Sales Agents (SA), Sales Managers (SM),
• and Regional Managers (RM).
• Identify skill gaps and develop training interventions to improve sales performance.
• Design and develop training materials, including Training manuals, PowerPoint
• presentations, SOPs and work guidelines, Sales scripts and pitch guides, Assessment and
• certification tests.
• Facilitate classroom, virtual, and field-based training sessions.
• Coach and mentor sales teams to improve product knowledge, customer engagement,
• and closing skills.
• Train employees on company policies, compliance requirements, and operational
• procedures.
• Monitor training effectiveness through assessments, field observations, and
• performance tracking.
• Analyze sales performance data and recommend improvement plans for low-
• performing teams.
• Support new product launches by developing and delivering product training.
• Conduct Train-the-Trainer (TTT) sessions for supervisors and regional trainers.
• Collaborate with Sales, Operations, and Management teams to align training programs
• with business objectives.
• Prepare training reports, attendance records, and post-training performance
• evaluations.
• Ensure consistent training standards across all regions and sales channels.

Requirements

• Bachelor’s Degree in Business, Marketing, Finance, Education, or related discipline.
• Minimum of 2–3 years’ experience in sales training, field sales coaching, or commercial capability development—preferably within MFB, fintech, telecoms, or consumer lending sectors.
• Proven track record in training high-volume retail sales teams or promoter networks.
• Strong knowledge of consumer credit, BNPL models, or mobile device financing.
• Excellent presentation skills and ability to engage large groups.
• Strong field coaching ability—comfortable spending significant time at retail outlets.
• Proximity to Ikeja, Lagos.
• Preferred Skills
• Knowledge of micro-lending processes, credit risk basics, and KYC/AML requirements.
• Familiarity with smartphone retail operations (3C Hub, Slot, Tecno, Infinix, etc.).
• Proficiency in PowerPoint, Excel, LMS platforms, and digital training tools.
• Strong problem-solving, adaptability, and interpersonal communication skills.