Sales Team Lead at Sigma Consult

• The Sales Team Lead will be responsible for driving revenue growth, leading a high-performing sales team, and ensuring the effective execution of sales strategies within a fast-paced telecom/ISP environment.
• The role requires a results-driven professional with strong leadership capability, deep understanding of B2B and retail broadband sales, and the ability to manage pipelines, close high-value deals, and deliver exceptional customer experience.

Key Responsibilities

Revenue & Target Achievement

• Drive the sales team to consistently meet and exceed monthly, quarterly, and annual revenue targets.
• Monitor sales pipeline, conversion rates, and revenue performance across all channels.
• Identify new revenue opportunities and expand market penetration within assigned territory.

Team Leadership & Performance Management

• Lead, supervise, and mentor Sales Executives to improve productivity and sales effectiveness.
• Conduct regular one-on-one meetings, coaching sessions, and performance evaluations.
• Enforce accountability, discipline, and adherence to sales processes.
• Provide field supervision and hands-on support to drive deal closures.

Sales Strategy Execution

• Implement company sales strategies and ensure alignment at the operational level.
• Identify and prioritize high-value prospects such as corporate clients, estates, SMEs, and high-bandwidth users.
• Guide the team in prospecting, lead generation, and market penetration strategies.

Client Relationship & Escalation Management

• Support the team in closing key and high-value deals.
• Build and maintain strong relationships with strategic clients and stakeholders.
• Manage customer escalations professionally, ensuring quick resolution and brand protection.
• Ensure seamless customer journey from acquisition to service deployment.

Reporting & Performance Analytics

• Track daily and weekly sales activities including leads, PIF submissions, follow-ups, installations, and revenue generation.
• Analyze sales data to identify performance gaps and implement corrective actions.
• Prepare and present timely and accurate reports to senior management.

Compliance & Process Adherence

• Ensure strict compliance with company policies, SLAs, pricing structures, and approval workflows.
• Monitor proper documentation, contract closure, and timely installation processes.
• Ensure alignment with billing cycles and operational procedures.

Training & Value Proposition Reinforcement

• Continuously train the sales team on product offerings and key value propositions such as:
  • Network reliability and uptime guarantees
  • Dual-link redundancy solutions
  • Proximity to data centers
  • Cost-effective service packages
• Strengthen team capabilities in objection handling, negotiation, and closing techniques.

Required Qualifications & Experience

• Bachelor's degree in Business Administration, Marketing, Communications, or related discipline.
• Minimum of 5 years sales experience in telecommunications, ISP, or related technology-driven industry.
• At least 2 years in a supervisory or team leadership role.
• Proven track record of meeting or exceeding sales targets.
• Strong experience in B2B, enterprise, and/or retail broadband sales.