Sales Team Lead at Ignite Energy Access Nigeria Limited

Job Description

• The Sales Team Lead will coordinate sales, collections and distribution operations in the area they are assigned for the direct distribution of MYSOL SOLARr products through a network of agents
• The teeam Leadis ultimately accountable for generating sales, ensuring collections are timely and accurate and keeping the entire Direct Distribution growing rapidly in a sustainable manager.

Responsibilities

• Hire & retain Agents:Hire, train and maintain a team of at least 20 agentsin the area. Use multiple avenues for finding the right talent to sell mysol productproducts with the help of village influencers such as the village heads, teachers, religious heads, doctors, farmers and others, as applicable.
• Create a reputation and goodwill for the mission of mysol solar to provide clean, affordable and reliable source of energy in their areas.
• Training of Agents: Provide training to the agenton several aspects of the business such as sales, collections, product, technical, inventory and logistics related. Ensure that they are fully supervised in the best professional manner demonstrating highest levels of integrity, ethics and professionalism while dealing with customers.
• Provide role clarity to Agent: Provide complete clarity to agentrelated to their day to day tasks, sales & collections plans, routes and targets. This includes, ensuring agenthave sales route/area to sell in, they know on how to demonstrate and sell mysolproducts, they have the confidence to be able to present and resolve basic customer queries on the spot and they have access to team leadat all times in case of questions and concerns.
• Drive robust field sales processes: Review collection progress with your agentsdaily and provide adequate training to them on driving better collections in your areas. This includes, customer and area profiling, ensuring regular and timely collection follow-ups, resolving customer issues to ensure they make payments and ultimately repossessing the systems as a last recourse in case the customer defaults.
• Remain externally focused: Keep an eye on companies selling similar products within your area and ensure you take adequate measures to protect and grow our business from pressures. Pre-inform your management team and take measures to ensure mysol product remains a paramount brand name in Solar products for your area.
• Resolve customer issues: Provide world-class customer service to your customers as it relates to product delivery, training on how to use and make payments, installation, after sales warranty issues. Ensure that you work with your agentto establish clear expectations and processes to resolve all customer issues within 24 hours.
• Review meetings with agent:Conduct weekly table meetings with agent and ensure that you have RBM present in those meetings to resolve any outstanding customers or EO issues. Coordinate, plan and organize the meeting to have maximum attendance and progress. Recognize outstanding performers from time to time and ensure the motivation of agents is maintained at an all-time high.
• Grow Retail presence:Ensure the retail network in your Area grows with the help of an Area Retail Coordinator, hired under you. Ensure all retail related activities are followed per process and the base of high-selling retailer grows exponentially within your area of operation.

Requirements

• Have a degree in a Business-related field or equivalent and at least 0-3years hands on experience in Sales.
• Have excellent Computer knowledge with comprehensive knowledge of Excel and PowerPoint
• Have extensive Customer Care experience
• Are innovative, and you think out of the box
• Are skilled in Planning, Organizing, Prioritizing, maximizing value and see the big picture
• Are able to skillfully builds relations, works on internal & external relationships
• Listens well, coaches’ others and is disciplined in their learning practice
• Has Operation Excellence (Keeps promise, seeks to be informed and gives excellent Customer Satisfaction
• Have knowledge of the territory.