Sales Support Executive at Mac Center

Job Description

• We are seeking a Sales Support Executive to join our team and assist our customers with their inquiries, complaints, and requests.
• The ideal candidate will have excellent communication skills, a positive attitude, and the ability to think critically and solve problems. You will be responsible for ensuring customer satisfaction and maintaining customer records.

Responsibilities

• Respond to customer inquiries via phone, email, or chat in a timely and professional manner.
• Provide solutions to customer problems and ensure their needs are met.
• Manage customer complaints and escalate issues to the appropriate department if necessary.
• Process customer orders and returns accurately and efficiently.
• Maintain customer records and update the company's knowledge base.
• Ensure customer satisfaction by following up with customers and resolving any outstanding issues.
• Work collaboratively with other departments to ensure smooth and effective communication with customers.
• Identify opportunities to improve customer support processes and procedures.

Education and Experience

• Bachelor's Degree in Business Administration or a related field.
• 1+ years of experience in a sales support role.
• Familiarity with CRM software and customer support tools is a plus.

Requirements:

• Excellent communication skills and a customer-focused mindset.
• Strong problem-solving skills and the ability to think critically.
• Proficient in using computer systems and software programs.
• Ability to work well in a team and collaborate effectively with other departments.
• Good understanding of the products or services offered by the company.
• Attention to detail and ability to multitask in a fast-paced environment.
• Ability to work flexible hours, including weekends and holidays if required.
• preferably female.