Sales Retention Specialist at Shuttlers

You will be required to develop strong relationships with customers, respond to clients queries and identify new business opportunities among existing customers. In this role, you will liaise with cross-functional internal teams (including Operations, Finance, Customer Experience departments) to improve the entire sales experience.

Responsibilities

• Ensure at least 95% Retention on all assigned Active Businesses.
• Provide biweekly feedback loop to know the quality of service, pain-points and areas of improvement which will also serve as a KPI for the team involved and amplify the Key Account management engagement.
• Improve Client Relationship & Drive Retention
• Ensure Morning and Evening Trip completion with Operations daily
• Ensure prompt resolutions to issues on all accounts assigned
• Prepare utility report and recollection of revenue for service rendered.
• Compile reports on account progress
• Support account growth by asking for more routes from existing clients; ensure a minimum growth of 5% every quarter
• Handle Charter requests
• Visit clients once a month
• Proactively communicate potential challenges and resolution of it.
• Align with internal stakeholders and feedbacks by clients

Requirements

• Proven work experience as an Account Manager, Key Account Manager, Sales Retention Specialist or relevant role
• Demonstrable ability to communicate, present and influence key stakeholders at all levels of an organization, including executive and C-level
• Solid experience with CRM software (e.g. Salesforce, Zoho CRM or HubSpot) and MS Office (particularly MS Excel)
• Experience delivering client-focused solutions to customer needs
• Proven ability to juggle multiple account management at a time, while maintaining sharp attention to detail
• Excellent listening, negotiation and presentation abilities
• Strong verbal and written communication skills.