Sales Officer at PHR Solutions Limited

Job Responsibilities

• Handle online orders from the customer and delivery department.
• Provide exceptional customer service.
• Develop strategies for improving our customer satisfaction.
• Establish and sustain long-lasting relationships with customers.
• Call potential customers to explain company products and encourage purchases.
• Answer customers' questions and escalate complex issues to the relevant departments as needed.
• Develop in-depth knowledge of company products.
• Keep an accurate record of all sales, scheduled customer appointments, and customer complaints.
• Collaborate with the marketing department to ensure the company reaches its target audience.
• Inform product developers of possible improvements and changes to ensure the company products meet current market needs.
• Prepare cost-benefit analyses for prospective and existing customers to determine the most suitable purchase options.
• Analyze competitors' products to determine product features, benefits, shortfalls, and market success.

Job Requirements

• Candidates should possess an OND qualification
• Minimum of 1 year of proven work experience.
• Proven sales experience.
• Excellent negotiation and consultative sales skills.
• Effective communication skills.
• Exceptional customer service skills.
• Excellent interpersonal and people skills
• Sound knowledge of sales strategies and industry regulations.
• Proven track record of achieving sales targets.
• Strong analytical and problem-solving skills.