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  • Posted: Oct 15, 2021
    Deadline: Oct 29, 2021
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  • 9jamall is a ring of virtual shopping Malls of 5km radius to give the off-line retailers a chance at competing with the e-commerce platforms and ability to scale their business by opening a new shop in every 5.0km radius within the digital shopping Mall network. This creates an opportunity for every offline retailer to scale their business and have as many a...
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    Sales Lead

    Location: Lekki, Lagos

    Job Description

    • The sales lead engages with individual and corporate customers, groups, and association.
    • He/she provides information to individuals, groups, associations, and the public regarding the services of the digital shopping mall by responding to social media platforms, telephone, and app, written and in-person inquiries.
    • The Lead sells virtual shopping malls of 5km radius; performs daily sales and financial reporting, performs duties in support of the Product Lead and provides lead work direction as directed.
    • The sales lead will coordinate the sales team, ensure the team’s sales quotas are met, create sales plans, analyze data, and support the management.
    • Engage with individual and corporate customers, groups, and associations.

    Job Responsibilities

    • Working collaboratively across departments to ensure the implementation of integrated strategies.
    • Resolve customer complaints via phone, email, mail, or social media.
    • Use telephones to reach out to customers and verify account information.
    • Maintaining positive customer relations
    • Cancel or upgrade accounts.
    • Assist with placement of orders, refunds, or exchanges.
    • Managing organizational sales by developing a business plan that covers sales,revenue, and expense controls
    • Meeting planned sales goals
    • Coordinating with marketing on lead generation
    • Advise on company information.
    • Take payment information and other pertinent information such as addresses and phone numbers.
    • Place or cancel orders.
    • Answer questions about warranties or terms of sale.
    • Act as the company gatekeeper.
    • Attempt to persuade customer to reconsider cancellation.
    • Inform customer of deals and promotions.
    • Sell products and services.
    • Utilize computer technology to handle high call volumes.
    • Provides support in the execution of effective lead generation programs via new businesses and customer focused field marketing events, trade shows, PR, webcasts, and online advertising.
    • Helping to turn key customers into references by establishing and developing relationships with them.
    • Work with customer service to ensure proper customer service is being delivered.
    • Suggest solutions when a product malfunctions or there is service failure
    • Compile reports on overall customer satisfaction.
    • Handle changes in policies or service renewals.
    • Conducting research and analyzing data to identify and define audiences
    • Financial and statistical information
    • Writing and proofreading creative copy
    • Updating databases and using a customer relationship management (CRM) system
    • Monitoring performance of team members

    Qualifications

    • B.Sc / HND Marketing, Business Administration and other closely related fields
    • 2 - 5 years experience leading a small team in similar projects
    • Experience in using CRM practices for sales force
    • Experience in customer relationship management
    • Experience in planning and implementing sales strategies.

    Key Skills:

    • Good Teamwork Skills
    • Excellent written and verbal Communication skills
    • Good listening skill
    • Strong attention to detail
    • Good organization and planning skills
    • Commercial awareness
    • General understanding of the sales process
    • Critical reasoning.

    Knowledge and Abilities:

    • Knowledge of e-Commerce, online stores, and online shopping.
    • Ability to read Google map and understand routing directions, customer service techniques, and proper use of English language
    • Ability to listen effectively, assimilate information, and to relate in a clear, friendly and informative manner route and digital store network information to persons over the phone, in writing and in person.
    • Ability to deal tactfully, patiently, and effectively with individuals from diverse backgrounds frequently under stressful circumstances.
    • Ability to operate the telephone using a clear, well-modulated voice, and good diction.
    • Knowledge of handling and security procedures for cash and materials having monetary value.
    • Ability to accurately perform monetary transactions.
    • Ability to operate a computer to accomplish word processing and data entry tasks.
    • Ability to accurately perform arithmetic computations.
    • Knowledge of computerized and manual record keeping systems and the ability to maintain them.
    • Ability to lead a sales team.
    • Ability to understand and execute oral and written instructions, policies, and procedures.
    • Ability to operate standard office equipment and radio communication system.
    • Thorough knowledge of office procedures and practices.

    Method of Application

    Interested and qualified candidates should send their CV to: [email protected] using the Job Title as the subject of the mail.

    Note: Never pay for any training, certificate, assessment, or testing to the recruiter.

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