Sales Lead at 9jamall

Location: Lekki, Lagos

Job Description

• The sales lead engages with individual and corporate customers, groups, and association.
• He/she provides information to individuals, groups, associations, and the public regarding the services of the digital shopping mall by responding to social media platforms, telephone, and app, written and in-person inquiries.
• The Lead sells virtual shopping malls of 5km radius; performs daily sales and financial reporting, performs duties in support of the Product Lead and provides lead work direction as directed.
• The sales lead will coordinate the sales team, ensure the team’s sales quotas are met, create sales plans, analyze data, and support the management.
• Engage with individual and corporate customers, groups, and associations.

Job Responsibilities

• Working collaboratively across departments to ensure the implementation of integrated strategies.
• Resolve customer complaints via phone, email, mail, or social media.
• Use telephones to reach out to customers and verify account information.
• Maintaining positive customer relations
• Cancel or upgrade accounts.
• Assist with placement of orders, refunds, or exchanges.
• Managing organizational sales by developing a business plan that covers sales,revenue, and expense controls
• Meeting planned sales goals
• Coordinating with marketing on lead generation
• Advise on company information.
• Take payment information and other pertinent information such as addresses and phone numbers.
• Place or cancel orders.
• Answer questions about warranties or terms of sale.
• Act as the company gatekeeper.
• Attempt to persuade customer to reconsider cancellation.
• Inform customer of deals and promotions.
• Sell products and services.
• Utilize computer technology to handle high call volumes.
• Provides support in the execution of effective lead generation programs via new businesses and customer focused field marketing events, trade shows, PR, webcasts, and online advertising.
• Helping to turn key customers into references by establishing and developing relationships with them.
• Work with customer service to ensure proper customer service is being delivered.
• Suggest solutions when a product malfunctions or there is service failure
• Compile reports on overall customer satisfaction.
• Handle changes in policies or service renewals.
• Conducting research and analyzing data to identify and define audiences
• Financial and statistical information
• Writing and proofreading creative copy
• Updating databases and using a customer relationship management (CRM) system
• Monitoring performance of team members

Qualifications

• B.Sc / HND Marketing, Business Administration and other closely related fields
• 2 - 5 years experience leading a small team in similar projects
• Experience in using CRM practices for sales force
• Experience in customer relationship management
• Experience in planning and implementing sales strategies.

Key Skills:

• Good Teamwork Skills
• Excellent written and verbal Communication skills
• Good listening skill
• Strong attention to detail
• Good organization and planning skills
• Commercial awareness
• General understanding of the sales process
• Critical reasoning.

Knowledge and Abilities:

• Knowledge of e-Commerce, online stores, and online shopping.
• Ability to read Google map and understand routing directions, customer service techniques, and proper use of English language
• Ability to listen effectively, assimilate information, and to relate in a clear, friendly and informative manner route and digital store network information to persons over the phone, in writing and in person.
• Ability to deal tactfully, patiently, and effectively with individuals from diverse backgrounds frequently under stressful circumstances.
• Ability to operate the telephone using a clear, well-modulated voice, and good diction.
• Knowledge of handling and security procedures for cash and materials having monetary value.
• Ability to accurately perform monetary transactions.
• Ability to operate a computer to accomplish word processing and data entry tasks.
• Ability to accurately perform arithmetic computations.
• Knowledge of computerized and manual record keeping systems and the ability to maintain them.
• Ability to lead a sales team.
• Ability to understand and execute oral and written instructions, policies, and procedures.
• Ability to operate standard office equipment and radio communication system.
• Thorough knowledge of office procedures and practices.