Sales Executive at Nathan Claire Africa

Job Summary

The Sales Executive will play a critical role in expanding Nathan Claire Africa’s footprint in its markets. You will identify prospects, build relationships with decision-makers, and position Nathan Claire Africa’s  Performance Engineering solutions as strategic enablers for business growth and customer experience improvement.

Key Responsibilities

Sales & Business Development

• Develop and execute a strategic sales plan to achieve personal and team sales targets.
• Identify and prospect new opportunities across key sectors, with a strong focus on financial services, telecom, government, education manufacturing, and retail.
• Build and maintain a robust sales pipeline through cold calling, networking, social media, and industry events.
• Conduct client needs assessments to understand challenges, particularly in areas such as system monitoring, observability, compliance, and operational efficiency.
• Deliver persuasive product presentations and software demonstrations.
• Prepare and present tailored proposals, quotes, and contracts.
• Negotiate terms and close deals to meet or exceed revenue quotas.

Client Relationship Management

• Build and nurture long-term relationships with key stakeholders and decision-makers.
• Serve as a trusted advisor, aligning software solutions (including observability platforms and monitoring tools) with client business goals.
• Manage the full sales cycle from initial contact through to handoff to the implementation/customer success team.
• Identify upselling and cross-selling opportunities within existing accounts.

Market & Product Knowledge

• Maintain deep knowledge of the company’s software solutions and observability/monitoring platforms (e.g., Dynatrace, AppDynamics, Datadog, Zabbix, Prometheus).
• Stay informed on market trends, competitor activities, and industry developments in East & West Africa, particularly in financial services digital transformation.
• Provide actionable client feedback and market insights to product and marketing teams.

Reporting & Administration

• Keep accurate and up-to-date sales activities, customer information, and pipeline forecasts in the CRM (e.g., Zoho).
• Submit regular reports and performance updates to the Sales Manager.
• Participate in weekly sales reviews and team sessions.

Cross-Functional Collaboration

• Work closely with technical pre-sales, product, and customer success teams to ensure a seamless client experience
• Collaborate with marketing on sector-specific lead generation initiatives, especially targeting financial services and enterprise IT.

Required Skills & Qualifications

• Bachelor’s degree in Business, Marketing, Information Technology, or related field.
• 3–5+ years of experience in B2B enterprise software sales, with at least 2 years in financial services software sales.
• Knowledge and understanding of observability platforms and enterprise monitoring solutions.
• Strong grasp of the software development life cycle and IT infrastructure.
• Excellent communication, presentation, and negotiation skills.
• Proven ability to build credibility with executives, CIOs, CTOs, and IT leaders.
• Proven track record of meeting or exceeding sales targets.
• Self-motivated, target-driven, and able to work independently.
• Familiarity with the East African business landscape and major industry players is a strong advantage.