Sales Executive – Freight Forwarding at One StepAhead Consulting

Job Summary

• We are seeking an experienced and results-driven Sales Executive – Freight Forwarding to drive revenue growth through client acquisition, business development and relationship management. The successful candidate will be responsible for promoting the company's logistics services, including air freight, sea freight, import, export, clearing and forwarding, and related services.
• The ideal candidate must have proven B2B sales experience, a track record of achieving revenue targets, and a good understanding of freight forwarding and logistics operations. Experience in air freight logistics and air fleet-related coordination will be an added advantage.

Key Responsibilities

• Drive the achievement of monthly revenue targets across the company's service lines, including sea freight, air freight, import, export, clearing and forwarding, and related logistics services.
• Identify, profile, prospect and onboard new clients, with a target of at least three new clients monthly.
• Conduct a minimum of eight productive sales calls daily to prospective and existing customers.
• Develop and maintain strong, profitable relationships with existing and prospective clients.
• Respond promptly to customer needs, enquiries and service requirements while ensuring a high level of customer satisfaction.
• Maintain an up-to-date database of clients and prospects and ensure accurate customer records.
• Prepare and submit weekly and monthly reports on sales and marketing activities, customer engagement and business opportunities.
• Reconcile client statements of account with the relevant accounts team monthly.
• Identify new market opportunities and provide relevant information to the business development team.
• Monitor competitor activities, market trends and industry developments to identify potential threats and opportunities.
• Collaborate with internal departments to ensure effective service delivery and customer satisfaction.
• Address customer complaints and enquiries, escalating complex issues where necessary.
• Provide market feedback and insights to support improvements to products and services.
• Build and maintain a professional company image in all interactions with customers and external stakeholders.
• Maintain awareness of relevant industry requirements, regulations and commercial practices.

Qualifications and Experience

• A minimum of a First Degree or HND in Marketing, Business Administration, Finance, Social Sciences or a related discipline.
• A minimum of four years' proven experience in sales, business development, commercial operations or a related field.
• Demonstrable experience in B2B sales, client acquisition, prospecting, account management and revenue generation.
• A proven track record of achieving or exceeding sales and revenue targets.
• Experience in logistics, shipping, freight forwarding, terminal operations, clearing and forwarding or a related industry is strongly preferred.
• A good understanding of logistics, shipping, freight forwarding and related commercial services.
• Experience in air freight logistics, air cargo coordination or air fleet-related logistics activities is an advantage.
• Strong customer relationship management, negotiation and commercial skills.

Key Skills and Competencies

• Sales and Business Development
• Business and Commercial Awareness
• Customer Relationship Management
• Negotiation and Persuasion
• Communication and Presentation
• Client Acquisition and Prospecting
• Market Research and Analysis
• Relationship Management
• Problem Solving
• Resilience and Results Orientation
• Attention to Detail
• Industry and Product Knowledge