Sales / Customer Service Manager at Owens and Xley

Location: Ikoyi, Lagos

Key Responsibilities

• Manage, monitor, and review daily business operations.
• Manage the business Social Media platform
• Create daily content for online sales
• Review, oversee financial activities and send monthly report.
• Maintain positive client relationships and drive new acquisitions.
• Implement organizational goals, procedures, and policies.
• Identify improvement gaps and implement corrective measures.
• Handle and resolve all customers’ complaints
• Process customers’ payments
• Respond to all enquiries
• Model and promote great customer service
• Ensure that both your own personal sales contribution and that of your team meet and exceed performance goals set
• Ensure Sales Executives are collecting relevant customer data to assist in relationship building and using data to tailor future, personalized shopping experiences

Store Management:

• Ensure that the store is clean and ready for opening
• Ensure that the utilities are available and adequate
• Work with the Production Manager to fulfil client orders
• Supervise the security personnel

Facility Management:

• Ensure that all fittings and fixtures are working optimally
• Plan and supervise all maintenance and repair works

Financials:

• Create monthly reports
• Manage petty cash
• Take cash payments to bank
• Calculate and remit taxes
• Prepare payroll

Experience:

• 2 years’ experience in a similar role
• Experience in the retail or fashion industry a plus

Skills and Abilities:

• Social media management
• Proven integrity
• Highly analytical, driven and focused.
• High level of professionalism;
• Networking, prospecting and persuasion skills with the ability to identify the needs and challenges of clients.
• Must have knowledge of business process and functions (finance, HR, procurement, operations etc.)
• Proficient user of MS Office (MS Excel in particular)
• Must be able to prepare management reports and correspondence
• Good initiative, time and stress management skills
• Leadership and organizational abilities
• Interpersonal and communication skills
• Problem-solving attitude
• Keen eye for detail
• Preferably lives within Island axis

Remuneration
N80,000 - N100,000 monthly