Sales Associates at Elvaridah

Job Description:

• As a Sales Associate, you will be the first point of contact for our customers, providing an exceptional shopping experience and driving sales growth.
• Your interpersonal skills, product knowledge, and ability to build customer relationships will contribute to the store's success and customer satisfaction.

Responsibilities

Customer Engagement:

• Greet customers warmly and provide assistance in locating products.
• Understand customer needs and preferences, offering personalized recommendations.
• Provide information about product features, pricing, and promotions.

Sales Generation:

• Actively engage with customers to initiate and close sales transactions.
• Meet or exceed individual and team sales targets.
• Upsell and cross-sell products to enhance the customer's shopping experience.

Product Knowledge:

• Develop a deep understanding of product offerings and specifications.
• Stay updated with new arrivals, trends, and product benefits.
• Communicate product details effectively to customers.

Customer Service:

• Handle customer inquiries, complaints, and returns courteously and professionally.
• Resolve customer issues promptly, escalating when necessary.
• Ensure a positive shopping experience that builds customer loyalty.

Team Collaboration:

• Collaborate with colleagues to achieve store goals and create a positive work environment.
• Share customer feedback, trends, and insights with the team.

Maintaining Store Aesthetics

• Assist in maintaining a visually appealing and well-organized store environment
• Restocking merchandise and keeping displays clean and tidy.

Qualifications

• Bachelor's Degree / HND in Business Administration, or related field (preferred).
• Minimum of 2 years experience
• Cross selling and Upselling
• Proven work experience as a Sales Associate or similar role, experience with sales of kids’ product is an advantage.
• Strong customer interaction and interpersonal skills.
• Excellent Oral and written communication skills
• Great dress sense, level headed and comported
• Customer-focused mindset and ability to retain customer
• Familiarity with social media and relevant tools required for the job
• Sales-driven with a passion for meeting targets and achieving results.
• Energetic, enthusiastic, and a team player.
• Polite, friendly and sociable.