Sales and Retention Officer at DreamWorks Integrated System Limited

Job Summary:

• The Sales and Retention Officer is responsible for driving sales growth and retaining customers by developing and maintaining strong relationships with clients. This role involves identifying new sales opportunities, managing existing accounts, and ensuring customer satisfaction tminimize churn.

Key Responsibilities:

Sales Duties:

• Identify and pursue new sales opportunities through various channels (e.g., cold calling, networking, referrals).
• Conduct product presentations and demonstrations tpotential clients.
• Develop and deliver sales proposals and negotiate contracts with clients.
• Achieve and exceed monthly, quarterly, and annual sales targets.
• Maintain a pipeline of potential clients and update CRM software regularly.
• Collaborate with marketing talign on strategies and campaigns tgenerate leads.

Retention Duties:

• Develop and implement retention strategies treduce customer churn.
• Regularly contact existing clients tensure their satisfaction with products/services.
• Address customer concerns and complaints promptly and effectively.
• Analyze customer feedback and market trends timprove service offerings.
• Prepare and present retention reports tmanagement.
• Conduct periodic reviews with clients tidentify additional needs and upsell opportunities.

Relationship Management:

• Build and maintain strong, long-lasting relationships with key clients.
• Serve as the primary point of contact for customers and address their needs effectively.
• Work closely with internal teams (e.g., Customer Service, Product Development) tensure consistent and high-quality customer service.

Data and Reporting:

• Track and report on sales and retention metrics.
• Provide regular updates and forecasts tmanagement.
• Utilize CRM tools tmanage customer information and sales activities.

Qualifications:

• Education: Bachelor’s degree in Business, Marketing, Sales, or a related field.
• Experience: 2-5 years of experience in sales and customer retention roles.

Skills:

• Strong communication and interpersonal skills.
• Proven ability tmeet and exceed sales targets.
• Excellent negotiation and presentation skills.
• Analytical skills tassess sales and retention data.
• Proficiency in CRM software and Microsoft Office Suite.