Sales Account Manager (Service Provider) at MainOne

Responsibilities

• Identify new business opportunities, initiate business development activities, develop and manage key relationships.
• Serve as the lead customer contact for all account management matters (technical and business issues) to ensure customer satisfaction.
• Support Head of Unit to manage and execute business development strategy and implement tactical plans to help meet sales and revenue targets.
• Use existing relationships with partners and customers to generate new business opportunities.
• Build and maintain a strong sales pipeline/account planning.
• Proper analytics, reporting of sales forecast and key account metrics.
• Clearly communicate the progress on sales initiatives to internal stakeholders.
• Collaborate with Marketing and Head of unit to identify product offerings and features beneficial to the assigned territory.
• Assist with customer requests and issue escalations as needed.
• Manage contract milestones for extension and renewal of contracts.
• Keep up to date with the market and provide business intelligence as required.

Qualifications, Skills & Competencies

• Bachelor’s degree in any discipline preferably Business Management or related field.
• Excellent listening and presentation abilities.
• Strong verbal and written communication skills.
• Commercial acumen.
• Market insight and Research skills.
• Analytical thinking and problem solving skills.
• High learning agility and ability to operate effectively in a challenging/fast paced environment.
• Excellent networking skills

Demands of the Job

• Customer focused mindset.
• Proven credibility and experience as an account manager or key account manager for ISP business.
• Ability to identify, negotiate and close deals.
• Experienced with CRM tool-Salesforce and MS Office.
• Ability to handle multiple account management projects at a time while maintaining sharp attention to details.
• Ability to communicate and influence key stakeholders at all levels.
• Result oriented and team player who has ability to collaborate across multiple functions and stakeholders.
• Ability to travel and meet existing/potential partners.