Job Vacancies at Main One Cable

Responsibilities

• Research technical data pertaining to Data Centre mechanical equipment and specifications, ensuring the most cost-effective products/equipment are designed.
• Collaborate with internal stakeholders to establish data center design criteria, develop basis of design, establish installation strategy, and lead internal technical scope reviews based on design requirements.
• Work with vendors and suppliers to perform design reviews on data center and other infrastructure projects, ensuring all designs meet the specified criteria and standards.
• Lead and manage the Design Build contractor to ensure projects meet the business and technical needs defined in the design scope document.
• Provide construction administrative support to the Project Manager during construction. Tasks may include but will not be limited to, responding to RFI’s, issuance of technical bulletins, review submittals and shop-drawings.
• Perform Factory Acceptance Tests (FAT) at vendor factories and coordinate the data center construction & commissioning process.
• Ability to dimension correctly and design the data center facilities infrastructure which include utility and clean power systems, power distribution systems, rack power systems, cooling systems, fire suppression systems, cable management systems, etc.
• Keep track of installations and ensure alignment with approved scope and design drawings design.
• Coordinate concept designs and development of projects & infrastructure for the Capital Projects Team or as may be required within the organization.
• Ensure quality of materials conform to approved specifications and regulations and supervising test of materials when required.
• Ensure that all assigned work carried out complies with company design, safety, quality, environmental compliance and procedural standards
• Responsible for safe keeping and easy retrieval of printed design documents and any additional project supervision and tasks as may be assigned from time to time.

Qualifications, Skills & Competencies

• B.Sc. /B.Tech. degree in Mechanical or Building Services Engineering.
• Minimum of six (6) years in a Mechanical or Building Services /Facilities engineering design & supervision.
• Data Centre or critical infrastructure design experience or Certification will be an added advantage
• Sound knowledge of electrical & mechanical engineering design principles with strength in CRAC/CRAH designs and working principles
• Analytical thinking and problem-solving skills
• Good Project Management Experience including supervision of Mechanical & Electrical (M&E) works
• Excellent report writing, presentation skills and good attention to details.
• Strong team work, excellent writing and speaking skills is a requirement.

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Responsibilities

The Technical Support Intern will be responsible for the following functions:

• Configure, test and provision customers on CRM platform.
• Coordinate 3rd party installation and support activities.
• Assign new requests/opportunities captured from MainOne website.
• Run weekly reports on incidents – opportunities and complaints.
• Network management and monitoring.
• Perform 1st level fault troubleshooting tasks.
• Liaise with OEM to resolve technical related issues.
• Liaise with vendor(s) for customer installations.
• Escalate unresolved issues to the appropriate teams.
• Critically analyze customer complaints and issues with a bid to providing lasting solution.
• Continually drive customer satisfaction through speedy resolution of complaints.

Qualifications, Skills & Competencies

• BSc/HND in a relevant study. 
• Excellent communication skills.
• Multitasking skills.
• CCNA will be an advantage.
• Previous experience in a similar position is an added advantage. 

Demands of the Job

• Required to communicate constantly with customers to understand requests, complaints and follow up until issues are resolved.
• May be required to stay after office hours.
• Job requires a lot of patience, and exemplary communication skills.  

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Responsibilities

• Identify new business opportunities, initiate business development activities, develop and manage key relationships.
• Serve as the lead customer contact for all account management matters (technical and business issues) to ensure customer satisfaction.
• Support Head of Unit to manage and execute business development strategy and implement tactical plans to help meet sales and revenue targets.
• Use existing relationships with partners and customers to generate new business opportunities.
• Build and maintain a strong sales pipeline/account planning.
• Proper analytics, reporting of sales forecast and key account metrics.
• Clearly communicate the progress on sales initiatives to internal stakeholders.
• Collaborate with Marketing and Head of unit to identify product offerings and features beneficial to the assigned territory.
• Assist with customer requests and issue escalations as needed.
• Manage contract milestones for extension and renewal of contracts.
• Keep up to date with the market and provide business intelligence as required.

Qualifications, Skills & Competencies

• Bachelor’s degree in any discipline preferably Business Management or related field.
• Excellent listening and presentation abilities.
• Strong verbal and written communication skills.
• Commercial acumen.
• Market insight and Research skills.
• Analytical thinking and problem solving skills.
• High learning agility and ability to operate effectively in a challenging/fast paced environment.
• Excellent networking skills

Demands of the Job

• Customer focused mindset.
• Proven credibility and experience as an account manager or key account manager for ISP business.
• Ability to identify, negotiate and close deals.
• Experienced with CRM tool-Salesforce and MS Office.
• Ability to handle multiple account management projects at a time while maintaining sharp attention to details.
• Ability to communicate and influence key stakeholders at all levels.
• Result oriented and team player who has ability to collaborate across multiple functions and stakeholders.
• Ability to travel and meet existing/potential partners.

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Responsibilities

The Cloud Support Engineer will be responsible for providing first level support to MainOne Cloud & Managed services customers in line with customer SLA requirement. Other responsibilities include;

• Respond to operational requests with Work Breakdown Schedules (WBS) or implementation plan
• Work with the GNOC team, Cloud operations team as well as the Managed services team in a shift system to provide 24/7 support to Cloud customers.
• Troubleshoot (Microsoft Private cloud with Windows Azure pack and Azure Stack), cloud (AWS, Azure) and hybrid solutions.
• Provide  timely support to internal and external customers
• Prepare documentations and reports as required
• Provide support to Customers on escalations
• Open support ticket, update and close them accurately
• Identify, recommend, and implement potential improvementsto service efficiency.
• Comply with support processes and procedures to ensure customer satisfaction and service level objectives (SLO) are met.
• Identify, recommend and implement potential improvements to service efficiency.
• Ensure quality, up-to-date documentation exists for all service arrangements
• Work with the Cloud Implementation, and Cloud Solutions teams to deliver customer projects.

Qualifications, Skills & Competencies

• Bachelor's Degree in Computer Sciences, Information Management or related engineering field is preferred
• Experience with Microsoft public, hybrid and private cloud
• Technical Expertise in cloud service delivery models including infrastructure as a service, platform as a service and software-as-a-service; automation; hypervisors; containers; virtual compute, storage, and networks; virtual infrastructure management; self-provisioning; and scaling.
• Experience working with Windows/Linux operating systems
• Minimum of 4 years’ experience working with Microsoft system centre 2012 or later versions
• Minimum of 4 years’ experience in a virtualization & cloud environment.
• Strong Cloud experience skills (AWS or Azure)
• Powershell scripting experience will be an added advantage
• Networking experience will be an added advantage.
• Certifications in Linux, Hyper-V, Windows Server, Microsoft System Centre, VMware, Storage, and other Cloud Technologies considered a plus for this position.
• Excellent customer engagement skills
• Excellent oral and written communication skills
• Ability to follow through project phases or life cycle, following Project implementation guidelines to achieve effectiveness in project delivery
• Good understanding of networking in a cloud-based environment
• Problem solving skills
• Prioritizing skills
• Troubleshooting skills

Demands of the Job

• Ability to take ownership
• High level of initiative and creativity in discharging assigned tasks.
• Ability to work under pressure
• Ability and willingness to work long hours and meet tight deadlines when required.

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Responsibilities

• The GNOC Service Desk Engineer will be responsible for managing daily operations of the service desk, managing the service desk team, representing the team to other stakeholders, and helping to ensure that the service desk is constantly developing and improving.

Other responsibilities include:

• Reporting and tracking of all service desk related concerns
• Tracking the activities of the team and evaluating performance
• Training and supporting service desk representatives
• Ensure customer concerns are addressed in a timely and accurate manner on a daily basis
• Set specific customer service standards
• Contribute to improving customer support by actively responding to queries and handling complaints
• Establish best practices through the entire technical support process
• Follow up with customers to identify areas of improvement
• Develop daily, weekly and monthly reports on help desk team’s productivity
• Provide customer feedback to the appropriate internal teams, like product developers

Qualifications, Skills & Competencies

Qualification

• BSc. in Information Technology/Computer Science/Electrical & Electronics Engineering.
• ITIL certification will be an added advantage
• Minimum of 2 years’ work experience in a Telecommunication or ISP environment with knowledge on customer management.

 Competencies

• Good understanding and use of trouble ticketing applications, data reporting tools, ability to interpret trouble ticketing data and effectively present analysis with zero tolerance error. 
• Knowledge of incident, problem and change management framework (ITIL) and ISO 9001 management systems.
• Proficient in the use of MS application (Excel, Word and PowerPoint)
• Good written and verbal communication skills.
• Strong Interpersonal Skills and ability to convey information accurately.
• Capable of multi-tasking, time management and prioritisation of workload.
• Ability to assess and prioritise faults and respond or escalate accordingly.
• Willing to learn and develop new skills and actively seeks out tasks that help develop skills and knowledge.
• Actively encourage strong working relationships with other teams.
• Customer-service oriented with a problem-solving attitude

Demands of the Job

• Ability and willingness to work round the clock when required, and meet tight deadlines.
• Ability to work shift rounds if necessary
• Ability to multitask effectively and adapt to a fast-paced working environment
• Proven work experience as a Service desk engineer
• Hands on experience with help desk and remote control software
• Customer-service oriented with a problem-solving attitude
• Excellent written and verbal communications skills
• Team management skills

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Responsibilities

• The IP Engineer will be responsible for designing, integrating and implementing IP based services on the Main One network.

Other responsibilities include:

• Providing innovative network solutions and engaging OEMs when required.
• Driving the MainOne IPv6 strategy
• Network design, planning, administration and maintenance. 
• IP multicast setup and IOS-XE, IOS-XR router deployments
• Ensuring knowledge transfer for level-1 IPNOC. 
• Troubleshooting and resolving WAN/LAN connectivity issues.
• Managing bandwidth of the IP backbone for optimal performance.
• Performing routine checks and maintenance on all network elements.
• Routing protocol troubleshooting experience in a large scale network (BGP, IS-IS OSPF, EIGRP)
• Strong experience configuring and troubleshooting Cisco routers and switches.
• Monitoring of network elements and ensuring prompt repair and restoration of all faulty/down sites/links.
• Installation, configuration and maintenance of network equipment such as routers, switches and firewalls like Cisco ASA, Fortigate
• Exploring existing knowledge base and make recommendation to improve systems, solutions and processes

Qualifications, Skills & Competencies

• Bachelors of Science in Computer Science or related field
• Relevant professional/technical certifications like CCNP, JNCIS, (CCIE is an advantage)
• Good presentation skills
• Relationship Management skills
• Time & self-management skills
• Ability to work well under pressure 
• Good oral and written communication skills
• Good knowledge of networking technologies - TCP/IP, BGP, DNS, VPNs, EVPN, VxLAN, SDWAN, SDN etc.
• Hands on experience configuring Firewalls, Cisco and Juniper routers, 
• Service provider experience in technologies like MPLS L2VPN,L3VPN,ISIS,BGP, Segment Routing
• Proven capacity in designing and implementing complex, high performance networks with multiple locations and applications, preferably service provider networks. 
• Scripting knowledge is an added advantage

Demands of the Job

• There could be a need to travel
• Ability to work under minimal supervision
• Ability and willingness to work long hours and meet tight deadlines