Room Service Personnel (Food & Beverages) at Ascentech Services Limited

Industry: Hospitality

Location: Ikeja, Lagos

Responsibilities:

• Set tables, trays according to type of food ordered and the hotels service standards.
• Performs opening and closing procedures established for the department.
• Accurately records, pre-checks and picks-up all food and beverage orders.
• Check in with guests to ensure satisfaction with each food course and/or beverages.
• Responsible for cleaning and removing the trolleys/trays from guest rooms and corridor.
• Serves guests their food and beverage in prompt, courteous manner as per the standard sequence of service.
• Present physical and accurate check to guest and complete the payment process.
• To be able to immediately monitor guest comments and pass on to your Superior, and be pro- active in solving problems whenever possible.
• To have a full knowledge of the food & beverage items & their specifications, menu prices, recipes and style of service etc.
• To have a thorough understanding and knowledge of all food and beverage items in the menu and the ability to recommend Food & Beverage combinations and also up sell alternatives.
• Check with the guest regarding the satisfaction of the meal.
• Report guest complaints immediately to the supervisors and ensuring follow up is performed with the guest.
• Complete closing duties, including restocking items, turning off lights, etc.
• Maintain cleanliness of work areas, chinaware, glassware, etc., throughout the day.
• Report cleanliness and maintenance issues to the immediate supervisor.
• Assist in carrying out scheduled inventories of products and operating equipment.
• Ensure that the place of work and surrounding area is kept clean and organized at all times.
• Ensure proper appearance and grooming while on duty.
• Ensure to have minimum wastage and breakage.
• Ensure communication between Kitchen, Order taker and service team members.
• Monitor operating supplies, equipment and reduce spoilage and wastage successfully.
• Being knowledgeable to operate the hotels point of sales (POS) system, other order taking systems or hand held devices, inventory software etc.
• To ensure a very good relationship between the Operations floor, the Kitchen & Front of the House.
• Assist in carrying out scheduled inventories of products and operating equipment.
• Perform any other assigned reasonable duties and responsibilities as assigned or as requested by Supervisors.

Requirements

• HND degree in Hospitality or any other related field
• Relevant training certificate
• Proven work experience as a Room Service operating personnel in a hotel
• Should have excellent communication skills.
• Excellent knowledge of in mixing, garnishing and serving drinks
• Computer literacy
• Positive attitude and excellent communication skills
• Ability to keep the bar organized, stocked and clean
• Flexibility to work for longer hours as per business demand.
• Be courteous, professional and provide efficient service.
• HND degree in Hospitality or any other related field
• Relevant training certificate
• Proven work experience as a Room Service operating personnel in a hotel
• Should have excellent communication skills.
• Excellent knowledge of in mixing, garnishing and serving drinks
• Computer literacy
• Positive attitude and excellent communication skills
• Ability to keep the bar organized, stocked and clean
• Flexibility to work for longer hours as per business demand.
• Be courteous, professional and provide efficient service.