Room Service Manager at Mshel Homes Ltd

JOB DESCRIPTION FOR ROOM SERVICE MANAGER 

Responsibilities:

• Conduct regular training sessions with the assigned team in line with the departmental SOP’s e.g. guest care, service standards, up-selling approach, product knowledge, entering guestrooms, telephone manners, etc.
• Prepare and issue duty schedules for the respective team
• Monitor service activities in the Room Service, aiming for highest possible customer satisfaction
• Work in close co-operation with Kitchen, Stewarding, Cashiers as well as other key service departments
• Work towards the successful 24hrs operation and ensure that telephones are always attended
• Maintain a professional and friendly relationship with in-house guest, ensuring proper and prompt service to their rooms
• In-charge of the delivery and clearance of all guestroom amenities and conduct spot checks
• Ensure all Minibar operations are done promptly
• Ensure proper handling of equipment to minimize breakages and losses.

Requirements:

• A degree in the hospitality field with previous experiences in the Food & Beverage field and further detailed beverage trainings. 
• Fluency in both written and spoken English
•  Proficient in MS Office, Windows and POS systems. 
• Work well under pressure in a fast paced environment and be a great team player, who thrives in working with a multi-cultural team and guests
• Extremely proactive and ‘switched on’ person with a charismatic and approachable character
• Effective Communication