Room Attendant at Marriott International, Inc.

Job Summary

• The Room Attendant is responsible for cleaning, maintaining, and preparing guest rooms and designated public areas to the hotel's standards.
• The role ensures that every guest room is clean, comfortable, well-stocked, and ready for occupancy while delivering exceptional service that enhances the guest experience.

Key Responsibilities
Guest Room Cleaning:

• Clean and service assigned guest rooms in accordance with hotel standards.
• Make beds, replace bed linen, and arrange pillows neatly.
• Dust and polish furniture, fixtures, mirrors, and other surfaces.
• Vacuum carpets, sweep and mop floors where applicable.
• Clean and sanitize bathrooms, including toilets, sinks, bathtubs, showers, mirrors, and floors.
• Replenish guest amenities, toiletries, towels, drinking water, and other room supplies.
• Ensure all room appliances, lighting, air conditioning, television, and telephone are functioning properly and report defects immediately.
• Inspect rooms thoroughly before marking them as ready for occupancy.

Housekeeping Operations:

• Follow daily room assignment schedules and complete all assigned rooms within the required timeframe.
• Handle "Do Not Disturb" (DND) and occupied rooms in accordance with hotel procedures.
• Maintain housekeeping carts in a clean, organized, and fully stocked condition.
• Collect and transport used linen and towels to the laundry area.
• Receive and distribute clean linen as required.

Guest Service:

• Greet guests politely and professionally.
• Respond promptly to guests' requests within the scope of the role.
• Report lost and found items immediately in accordance with hotel policy.
• Respect guest privacy and confidentiality at all times.

Hygiene, Safety and Security:

• Maintain the highest standards of cleanliness and sanitation.
• Comply with all health, safety, and fire regulations.
• Use cleaning chemicals and equipment safely and according to manufacturer instructions.
• Report maintenance defects, safety hazards, or suspicious activities promptly.
• Ensure guest belongings are handled with care and integrity.

Administrative Responsibilities:

• Update room status accurately and promptly.
• Record maintenance issues and housekeeping activities as required.
• Participate in daily briefings, departmental meetings, and training sessions.

Requirements

• Candidates should possess a minimum of a Secondary School Certificate (SSCE) or equivalent,
• 1-3 years of work experience.