Revenue Assurance Manager at Human Capital Partners (HCP)

Description

• This role reports to the Head of Finance or General Manager.
• We are seeking a detail-oriented and proactive Revenue Assurance Manager to ensure accurate and complete revenue capture across our cinema and quick service restaurant operations.
• The ideal candidate will have experience in financial control, POS data analysis, and retail or hospitality revenue systems.
• This role plays a key part in identifying revenue leakages, improving processes, and safeguarding company earnings.

Responsibilities

• Monitor and reconcile daily sales from all cinemas and QSR outlets (tickets, food, beverages, merchandise).
• Investigate discrepancies between POS records, inventory, and actual bank deposits.
• Analyze promotions, discounts, and voucher redemptions to ensure proper usage and system configuration.
• Conduct routine audits on cash handling, ticketing, and food sales processes.
• Collaborate with operations and IT to fix pricing errors, system glitches, and reporting gaps.
• Track inventory against sales to identify losses from theft, waste, or fraud.
• Develop and enforce internal control procedures for revenue assurance.
• Generate periodic reports and dashboards showing revenue trends, leakages, and resolution status.
• Train staff on accurate transaction recording, system use, and compliance with revenue procedures.
• Assist in implementing automated tools and reports to strengthen revenue assurance efforts.

Requirements

• Bachelor's Degree in Accounting, Finance, Business Administration, or a related field.
• 3 - 6 years experience in revenue assurance, financial audit, internal control, or similar roles.
• Previous experience in hospitality, QSR, cinema, or retail environments is a strong advantage.
• Strong knowledge of POS systems, reconciliations, and inventory management.
• High attention to detail with strong analytical and investigative skills.
• Ability to work independently and collaboratively with operations, finance, and IT teams.
• Proficient in Excel; experience with business intelligence tools (e.g., Power BI) is a plus.