Retail Showroom Manager at Fadac Resources

Job Summary

• The Retail Showroom Manager is responsible for leading the overall operations, sales performance, and customer experience within the showroom.
• This role ensures effective merchandising, staff supervision, inventory management, and sales target achievement while maintaining the company's standards in the fast‑paced electronics and home appliances industry.

Job Responsibilities

• Achieve monthly and annual sales targets for electronics and home appliance categories.
• Monitor sales performance, identify gaps, and implement corrective strategies.
• Drive upselling and cross‑selling initiatives across product categories (TVs, refrigerators, ACs, small appliances, gadgets, etc.).
• Analyze customer buying patterns and recommend promotional activities.
• Oversee daily showroom activities to ensure smooth operations.
• Maintain showroom hygiene, visual merchandising, and product display standards.
• Ensure all demo units are functional and updated with correct pricing and specifications.
• Coordinate with service teams for product demos, installations, and after‑sales support.
• Ensure a premium customer experience at every touchpoint.
• Handle escalated customer complaints and resolve issues promptly.
• Guide customers through product comparisons, features, warranties, and financing options.
• Manage relationships with walk‑in, repeat, and corporate customers.
• Conduct regular training on product knowledge, sales techniques, and customer service.
• Monitor staff attendance, grooming, and disciplinary standards.
• Oversee stock levels, replenishment, and stock rotation of showroom items.
• Conduct regular stock audits and reconcile discrepancies.
• Coordinate with the warehouse for incoming shipments and timely product availability.
• Prepare daily, weekly, and monthly sales and inventory reports.
• Ensure compliance with company policies, safety guidelines, and warranty procedures.
• Monitor pricing adherence, promotional activities, and competitor insight

Qualifications & Requirements

• Bachelor’s degree in Business Administration, Marketing, or a related field (preferred).
• 3–7 years of experience in retail operations, preferably in electronics or home appliances.
• Proven track record in managing a showroom and achieving sales targets.
• Strong leadership and people‑management skills.
• Excellent communication & customer handling.
• Deep product knowledge of consumer electronics.
• Retail software/POS management.
• Inventory control and merchandising.