Retail Sales Executive at Simba Group

Job Summary

• We are seeking a highly motivated and results-driven Retail Sales Executive to join our Power Retail Division.
• The ideal candidate will be responsible for driving in-store sales, building strong customer relationships, and expanding the company’s retail footprint.
• The role requires a proactive self-starter who thrives in a target-driven environment, demonstrates strong initiative, and can identify new market opportunities to grow sales and improve customer satisfaction.

Key Responsibilities
Sales & Business Growth:

• Achieve and exceed individual and store sales targets on a consistent basis.
• Proactively identify and pursue new sales opportunities within the assigned territory or outlet.
• Develop and maintain a pipeline of customers through effective lead generation and follow-up.
• Upsell and cross-sell products based on customer needs and product suitability.
• Prepare and present sales reports, forecasts, and performance updates to the Retail Supervisor.

Customer Relationship Management:

• Deliver excellent customer service and post-sale support to enhance customer satisfaction and loyalty.
• Handle customer inquiries and complaints professionally, ensuring timely resolution.
• Build and sustain long-term relationships with walk-in customers and repeat buyers.

Market & Brand Development:

• Contribute to increasing the visibility and reputation of the brand within the retail space.
• Monitor competitor activities, market trends, and customer preferences to provide feedback for strategic decision-making.
• Participate in retail marketing campaigns, product demonstrations, and promotional activities to boost awareness and sales.

Operational Excellence:

• Collaborate with internal teams to ensure smooth product supply, timely deliveries, and proper documentation.
• Adhere to company policies, pricing standards, and retail operating procedures.

Innovation & Initiative:

• Recommend improvements in sales techniques, customer engagement strategies, and store operations.
• Demonstrate adaptability to evolving business needs and retail innovations.
• Actively contribute ideas for boosting sales and customer satisfaction.

Qualifications & Requirements

• HND/B.Sc. in Marketing, Business Administration, or a related field.
• 3–6 years’ experience in retail sales, preferably in the power, consumer electronics, or FMCG sector.
• Proven track record of meeting and exceeding sales targets.
• Excellent communication, negotiation, and interpersonal skills.
• Strong customer orientation with problem-solving ability.
• Ability to work independently with minimal supervision.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint) and basic CRM tools.

Key Competencies:

• Sales-driven and target-oriented mindset
• Proactive, innovative, and self-motivated
• Strong sense of accountability and ownership
• Excellent presentation and persuasion skills
• Adaptable and quick to learn in a dynamic environment.

Competencies

• Competitive salary and performance-based incentives.