Retail Sales Associate at Owens and Xley

Job Summary

• In this role, you are the first line of contact for walk-in customers to the store
• You will make customers feel welcome and assist them in finding the products that most satisfy their needs
• You must be knowledgeable about the Company’s products and able to adequately guide customers at all times.

Key Responsibilities

• Receive customers into the store in a friendly yet polite and professional tone.
• Guide customers by ushering them to hangers and racks, suggesting items they could buy.
• Assist customers in making selections from the diverse range of outfits available.
• Record sales by creating and updating customer profile records in the POS terminal.
• Process cash and card payments, watching for shoplifters and fraudulent shoppers.
• Check cash drops and ensure accuracy.
• Balance cash registers with receipts.
• Stay up to date with special promotions and communicate with customers.
• Follow up with customers for repeat purchases and referrals.
• Perform other duties as assigned.

Academic Qualifications

• BSc. / HND Business Administration, Economics, Marketing or a related field.
• Professional Certifications

Experience:

• 1-2 years relevant experience in a retail / commercial environment.
• 2 years experience in Luxury Clothing and Accessories  Brand
• Experience in fashion, selling across on-floor and digital channels is a key requirement.

Competency and Skill Requirements:
Technical Skills:

• Working knowledge of the fashion industry.
• Outstanding written and oral communication skills
• Intermediate-level proficiency in MS Office.
• Standard knowledge of ERPs.
• Data entry skills & excellent customer-facing skills.

Soft Skills:

• Excellent communication skills
• Ability to influence and negotiate
• Ability to listen with rapt attention for needs identification.
• Ability to own tasks and take responsibility for outcomes.
• Strong work ethic.

Attitude:

• Must be willing to take initiative, work autonomously, and tackle complex situations.
• Ability to work well under pressure; able to use discretionary judgment and make solid decisions
• Must have exceptional time management and organizational skills including the ability to meet external and internal deadlines.
• Must demonstrate the confidence and ability to relate with customers in an assertive and professional way.

Salary
N100,000 - N150.000 monthly.